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Beware of Advantage Car Rental. I paid online for my car rental reservation (for 2 weeks) and when I was trying to pick up my car at the counter, their staff tried to sell me the insurance which my Premier credit card will cover.

They said unless I have the written proof from my credit card company, they could not rent me the car or I have to buy the insurance. Since I didn’t have any proof, they cancelled the reservation and I did ask for refund, and she said ok. But this sad story didn’t end that way, 2 days later my credit card was charged. When I called their “Headquarter office,” they told me they couldn’t refund me any money at all.

So I said perhaps I should pick up my car and paid for insurance instead of losing all my money, but they said “No” because my reservation was expired. I said my reservation was for 2 weeks and I paid for 2 weeks. They told me if I didn’t pick up my car on that day, I have to make a new reservation, the old one was expired. They said next time read our policy clearly!

Of course, there will be no next time. So from my painful experience, don’t pay car rental ahead of time, otherwise you will lose all your money completely.

Reason of review: Poor customer service.

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