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I moved from downtown Chicago to downtown Palatine for my new job and needed a new mechanic. This place was close to the train station, and I still needed to commute back and forth to work sometimes, so I thought I would try it out.

I took my car in to this shop for basic maintenance right before COVID first hit. They were polite and seemed professional. Then they called and said I needed about a half dozen expensive and complicated repairs on my car (it was running fine, just needed an oil change and some basic things). I took my car to a different place that my roommate recommended.

Turns out I needed absolutely none of the expensive repairs they had tried to get me to purchase. What a bunch of crooks!

Needless to say, the more I have talked to other people now that I live in downtown Palatine the more I hear horror stories about Advanced Auto. There are a lot of really good and honest mechanics on Colfax street - just not this one.

User's recommendation: Beware - this place is not a good one.

Preferred solution: Let the company propose a solution.

Advanced Auto and Truck Repair Cons: Elevated pricing, Dishonest practices, Taking advantage of customers.

Location: New York, New York

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My family had a simular experience we live nearby too. Liked it a little more than you did but still it is overpriced and yes they wanted to tinker and charge us more than our old truck in reality needed.

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