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1.4

We are retired seniors living without air conditioning due to a parts shortage indefinitely. Many customers are in the same situation, some since January Im told by Advanced Air Home Services the company who installed and maintains our home air conditioning unit.

When our AC went out, we called Advanced Air Home Services who sent a technician on Easter weekend which was good. Turns out the unit is under warrantee and needs parts. The parts come from the manufacturer who does not have them in stock and does not know when they will be available. We suggested since its under warrantee they are obligated to replace the unit.

Advanced advised us they cannot replace a unit until the part fails several times, but they cant get the part its a Catch 22 situation. Even though Advanced Air Home Services installed the unit they say theres nothing they can do, as they have to get their warrantee parts from the manufacturer.

So here we sit in sweltering heat with many other customers, 80+ degree temperatures and climbing, indefinitely, until Advanced Air Home Services to get the parts required to repair our air conditioner. Can you help, we are suffering seniors on a pension!

Sincerely,

Burning up in NSB

Preferred solution: Replace our AC unit.

Advanced Air Home Services Pros: Responsive.

Advanced Air Home Services Cons: Inept.

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