Irving, Texas
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Not resolved

I've been living in Summerbend Apartments, Las Colinas which was managed by Adara Communities. The only reason i love this place is the community around here. But this community managers were robbing money without fixing any problems we were bringing to them.

Here are the list of problems i can put which are on top of my mind.

1) Their exterior building walls got broken like 1 year back..I was keep on complaining and creating services requests (Attached my requests screenshots), They don't even bother will just cancel your requests.

2) Their community water sprinkler system is a nightmare..It will never water the glass, instead they will do a car wash for you..Which will result in serious stains on your car. We have to get ready to clean the windshields on every morning

3) They will have only one hardworking maintenance manager who should take care of whole community.

4) No matter how bad is there service and amenities, for every extension they will claim themselves as top grade community in DFW and will increase $150/Month.

5) They promised three years back that they will get the covered parking lot at least for half of the lots..But now they claim that fault on City of Irving.

6) We got the manager Ann Mullen who use to be very help full before three years, Now here single answer for everything is "its not in my hands"..We don't know who would else we should contact.

7) Myself i am a Cleanliness freak, If there is any inspection in this community they will bring those persons to my home as first preference, But they wont listen to yours service requests

8) If there is sudden climate change, you will get defeated with the ants which occupy your home.

9) There is also serious problems with cockroaches.

10) The litter pick up across the community will be done very late (Short of maintenance people)

Looks like i have a word limit here..I cant list more

Review about: Summerbend Apartments.

Review #865384 is a subjective opinion of a user.

1.4
Value for money
Customer service
Price Affordability
Staff
Diversity of Products or Services
Product or Service Quality
Advertised vs Delivered
Website
PRODUCT OR SERVICE Adara Communities Manager
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Let the company propose a solution

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