Contact Adairs Customer Service

Adairs does not provide a customer service email for general inquiries, yet it does provide alternative methods to connect with its support team. For legal and privacy inquiries, refer to Adairs' email at privacyofficer@adairs.com.au. Users can expect a clear response within 2-3 working days.

The Adairs corporate headquarters can also be contacted by traditional means, but those wishing to do so must address correspondence to the head office of Adairs Limited
2 International Court, Caribbean Business Park Scoresby, Victoria 3179, Australia. This Adairs office address is crucial for Adairs' operations and administration. Customers or business partners may direct correspondence intended for the corporate team to this address.

Understanding the vital importance of accessible support, Adairs customer service has structured its hours to cater to many needs. The Adairs hours of operation are Monday to Friday, 9:00 AM to 5:00 PM AEST. Otherwise, customers are referred to the detailed Frequently Asked Questions (FAQs) section found on the Adairs website. The FAQ section covers major categories, including product information, order tracking, account management, store locations, shipping and delivery options, call-and-collect services, click-and-collect services, returns policy, product recalls, and gift cards. The FAQs offer prompt and round-the-clock solutions to frequently asked questions, providing customers with independent access to crucial information.

Adairs live chat is available on the company’s website. Once on the Adairs website, the customer can reach a live chat with Ava, the Adairs' Virtual Assistant, by clicking the chat icon at the webpage's bottom right corner. Ava can converse on topics including Linen Lovers membership, shipping and delivery, returns, account and order inquiries, stock availability, and product styling tips. Along with the virtual assistant working throughout the day, live agents should also operate through the same chat to assist customers with whatever personalized help they may need. Customers seeking more extensive help will find the live chat an efficient and convenient way of communicating directly with Adairs personnel.