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Contact ACTIVE Network Customer Service

ACTIVE Network Phone Numbers and Emails

Toll-Free Number:

  • (888) 543-7223
Call customer service
Send Message

Customer Service:

  • (800) 663-4991

General Info:

  • (469) 291-0300

Sales/ Reservations:

  • (800) 708-8749

ACTIVE Network Emails:

Customer Service
General Info
Legal
Media
Articles, Tips and Advice, PR Inquiries
legalnotice@activenetwork.com
Copyright Infringement Inquiries
Is this your business?
More phone numbers and emails Less phone numbers and emails

How to Contact ACTIVE Network?

Most Popular Number:

(888) 543-7223
author avatar
PissedConsumer Reporter

Active Network customer support phone number is (800) 663-4991. If you want to call toll-free, dial (888) 543-7223. To get general information about the company and its services, reach out to the company at (469) 291-0300. The corporate sales department can be reached at (800) 708-8749, so call this number if you want to speak to a sales representative.
Wednesday is the busiest day of the week due to the high contact volume. Consider calling Active Network on another day of the week to save time.

If you don’t have time to call, send your inquiry to the company via email. Active Network email address for consumer inquiries and requests is support@active.com. Customers can also send messages to activenetsupport@activenetwork.com, support@activenetwork.com or activeendurance@activenetwork.com.
Representatives of the media who seek to get in touch with the corporate PR team should send their messages to pr@activenetwork.com. If you have marketing inquiries, send them to marketingteam@activenetwork.com.

Active Network head office is based in Plano. The corporate address is 5850 Granite Pkwy, Suite 1200, Plano, Texas 75024, United States. The company also has an office based in Canada. If you want to mail the Canadian office, send your correspondence to The Active Network, Ltd., PO Box 49314, Three Bentail Center, 595 Burrard St, Suite 2600, Vancouver, BC V7X 1L3, Canada.

Customers can submit their messages via Active Network website. To submit a support ticket, click the “Contact” button in the top right corner of the page. Then, fill out an online form by providing the required information. After the message is sent, one of the Active Network support representatives will get back to you within 24 hours.

ACTIVE Network Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    95% phone 5% email
  • The best phone number to call ACTIVE Network is 8885437223. 44% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Wednesday, while the shortest are on Friday and Saturday.

  • People call ACTIVE Network mainly because of staff, account, payments and charges.

View full overview ›
PissedConsumer Club

Contact Information

ACTIVE Network Website:

ACTIVE Network Help Center:

Corporate Office Address:

ACTIVE Network, LLC
5850 Granite Pkwy, Suite 1200
Plano, Texas 75024
United States

Other Info (opening hours):

Hours (Central Time):

Monday - Friday: 9:00am - 6:00pm


Other Location:

The Active Network, Ltd.

PO Box 49314

Three Bentail Center

595 Burrard St, Suite 2600

Vancouver, BC V7X 1L3

Canada

More contact details

ACTIVE Network Rating Based on 2 Reviews

Rating details

1.0
more details
Customer service
Price Affordability
Exchange, Refund and Cancellation Policy
Privacy and Data Security

Rating stats

Rating trend

Summary of ACTIVE Network Customer Service Calls

18 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call ACTIVE Network?

Payments and Charges Question:

  • “They charged me for something I didn’t sign up for.”
  • “Charge”
  • “I put the wrong email when registering for the Melbourne Marathon and I already paid it.”

Request for Information Question:

  • Questions about a refund

Account Question:

  • “Membership”

Staff Question:

  • “Meet manager issue.”

Product/ Service Question:

  • “Error on event listing”

Other Question:

  • “Cause”

Compare ACTIVE Network Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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