South Lake Tahoe, California
6.6K views 28 comments
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We had an Acorn Stairlifts representative come out to our home, as we were thinking about getting a stairlift for my mother who lives with us. She is 80 years old, and suffers from breathing problems and can no longer walk up and down the stairs. Mom weighs slightly over 305 pounds.

Related: Acorn Stairlifts Stairlift Review from Nottingham, Nottingham

We decided to buy the stairlift, but we were told that because my mom weighed more than 294 pounds, we would have to pay extra for a heavy duty model. The extra cost was $250.00. We agreed, and the representative wrote up the order.

When the installer was putting in the lift, I asked him what was the difference between a regular and heavy duty model. He laughed and said, "This sticker that I'm going to put on the unit"...At my amazement, I asked the installer if he was serious. he replied, "yes...it's a little known gimmick that Acorn uses to pad the cost of the stairlift..."

This is outright fraud, and done to a senior citizen. How can this company get away with this practice. They charge extra for a heavy duty model, and then install a regular unit with a sticker on it...they are selling a product that doesn't exist, and charging extra for it as well.

I can only hope that the Attorney General here in New Jersey ends this type of fraud and deception.

Review about: Superglide 120.

Review #311451 is a subjective opinion of a user.

PRODUCT OR SERVICE Acorn Stairlifts Stairlift
Reason of Review / Monetary Loss Not specified / Not specified
Preferred solution Not specified

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Anonymous
#1135578

There is a difference.Why he said that is beyond me.

The difference is the battery amps. A regular unit battery specs are 12volts 7amps and there are 2 and wired in series which ,makes it a 24volt system. Heavy duty is 12volts 7.5 amps.

1 full extra amp carries up to 350lbs.Acorn should not hire anyone without electrical experience.

Anonymous
#1102424

hi I am front the uk where acorn are based and yes there is certainly a problem with the seat posts as over here there has been a few fatalities due to this problem

Anonymous
Worksop, Nottinghamshire, United Kingdom #1102418

hi I am from the uk where acorn are based I also work in the stairlift sector seeing your review of acorn I can agree with your assumption of acorns dodge selling practices they have possibly the worst reputation within the uk stairlift industry not many people I have spoken to either customers or healthcare professionals have a good thing to say about acorn.

Anonymous
#1095346

This company is a rip off.They claim some of their stair lifts are outdoor lifts but we do not see any difference between the indoor and outdoor.

We have been stranded so many times. They try to tell us it's from the weather.

They shouldn't sell outdoor lifts.

Their sales dept.is open on Sunday evenings but not technical support.

Anonymous
#1047453

You all need to take a lesson cause every seat Acorn sells has an option to make it wider and 90% of the adapters get tossed cause the installers are so overworked doing 80 to 90 hours a week, they dont want to tell you cause they get rushed out the door to do the next job.As for the batterys thats the only difference in the heavy duty model 1.5 ah, thats all and if you weigh to much they install a quick charge charger on the unit.

They do have a quality product but some of the guys that put the lifts in are so rushed they dont have time to do a good job, all Florida Scheduling Fault. They need to really look at the way they treat the installation guys . Also there is no " deals" acorns distribution is in New Jersey with thousands of lifts at all times . As for the curve unit it is by far the most over priced lift with the worst ride ever , dont buy this over priced monstrosity, its not worth the $12, 000 they rob you for .

Guess what its not even an acorn product they bought the product from Bison, you got it not an acorn product at all and everything is made in England not the USA , so with my story , sad but true think again before your acorn salesman talks you into a $3000 lift cause you can get it for $2500 and dont forget to get your $300 off coupon in AARP Magazine , If the salesman and the installation guy make commission from the lift how much does it realy cost , "" overseas the lifts are free for every home to keep people in thier home "" znd...

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DiAnLu
Hampshire, Illinois, United States #925668

Honestly! Do you really believe people buy your nonsense?

Anonymous
#919489

My acorn broke on a weekend and I was trapped upstairs in my house. Acorn was really helpful, they scheduled an appointment for the middle of the following week. I couldn't speak to a manager over the weekend to get help.

By the time acorn came I ripped out my acorn and had installed a reliable brand with emergency service.

Anonymous
#837115

This information is incorrect. An Acorn Heavy Duty unit comes with both a wider seat and different batteries. This can be visibly seen by comparing a Heavy Duty to a Standard unit.

Tim
#812960

There is a large recall of Acorn Stairlifts manufactured between 2007-2011, the part that is in recall is the seat post which has the potential of snapping or breaking due to its manufacturing.The company is well aware of the issue and they are secretly going around to customer’s homes replacing the seat post but not informing the customer why this is being done.

If you call the company they will tell you that they’re doing free check up but a technician just shows up to replace the seat post. I have been in contact with a dealer of Acorn who confirmed there is a recall on the seat post. Although there has been no accident with my 88 year old mother’s stairlift, the company recently called her to set up a “free check up” and replaced the seat post without informing her what was being done and just gave a blank work report without writing what they had done.

I feel that this is a very shady and deceptive practice and this company should be looked into.I have already contacted the CPSC to look into this matter and make it public so consumers know what they are getting themselves into when they purchase from Acorn Stairlifts.

Bob
to Tim Richmond, Virginia, United States #813368

Tim,

I just called the company earlier tonight and they said there was no recall on the Acorn Stairlift.I contacted an Acorn Dealer here in Virginia who told me Acorn was paying him to go around and replace the seat post because it can brake.

I cannot believe what this company is doing and how they can lie to their customers like that.

I have called a few investigative news reporters so they can report on this issue.I hope nobody buys from this company ever again!!

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