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Contact Acellus Academy Customer Service

Acellus Academy Phone Numbers and Emails

Toll-Free Number:

  • (866) 684-6127
Call customer service

General Info:

  • (816) 229-3800
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How to Contact Acellus Academy Customer Service?

Most Popular Number:

(866) 684-6127
Total calls: 139 Issues resolved: 6 Last call: Aug 22, 2024

The Acellus Academy customer service phone number is (816) 235-3800. This telephone number is the primary point of contact for customers who have questions, concerns, or issues they need to discuss with the customer service team. The team is dedicated to providing assistance and resolving any problems that students or parents might encounter.

When calling the Acellus Academy phone number, it is important to have all relevant information at hand, such as your account details and a clear description of the issue. This will assist the customer service team in providing the most efficient and effective support possible.

The Acellus Academy corporate office is located at 11020 N Ambassador Drive, Suite 120, Kansas City, Missouri 64153, United States. This is the main address where all administrative and operational duties for the academy are carried out.

If you need to send any official documents or correspondence to the company, this is the address to use. However, it is recommended to contact the Acellus Academy customer service team first to ensure that sending mail to the corporate office is the appropriate course of action for your specific situation.

The Acellus Academy business hours are from 8:30 AM to 5:00 PM Central Standard Time (CST), Monday through Friday. During these hours, the Acellus Academy's customer service team is available to handle inquiries and provide support to students and parents.

Please note that these hours may change during holidays or special events, so it's always a good idea to check the Acellus Academy website or contact thecustomer service for the most accurate and up-to-date information. Outside of these hours, you can leave a voicemail or send an email, and a representative will get back to you as soon as possible.

Acellus Academy Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    100% phone 0% email
  • The best phone number to call Acellus Academy is 8666846127. 84% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Monday, while the shortest are on Saturday. The average call time is 1 minute.

  • Be prepared for the call as Acellus Academy may ask you for the following information to identify you as a customer: first and last name, email or address.

View full overview ›
PissedConsumer Club

Contact Information

Acellus Academy Website:

Acellus Academy Help Center:

Corporate Office Address:

Acellus Academy
11020 N Ambassador Drive, Suite 120 , Missouri
Kansas City, Missouri 64153
United States

Other Info (opening hours):

Hours:

Monday - Friday: 8:30am – 5:00pm CST

More contact details

Acellus Academy Rating Based on 4 Reviews

Rating details

4.6
more details
Billing Practices
Value for money
Additional Fees
Diversity of Products or Services

Rating stats

Rating trend

How Good is Acellus Academy's Customer Service?

Carlos Z Mos
Carlos Z Mos
Feels Satisfied | May 29, 2024

Happy to report that they were very efficient at solving my problem-

Read full quote
Catera Dor
Catera Dor
Feels Disappointed | Apr 17, 2024

I was calling in to retrieve the 1099T form of my child attending school online but the form doesn’t exist and however the customer
Service Rep had nothing to do with that. The business itself needs to improve on that and automatically send out a statement for tax season.

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Hennie Jua
Hennie Jua
Feels Neutral | Jan 05, 2024

The web site was very difficult to navigate. I finally got logged into the app and finished my enrollment for my grandson. Then today I tried to sign in to check Max ‘s progress but after checking, I tried to return to your home page to listen to videos with him and I could not get to homepage. It was stuck on review page of his progress. I tried going back to the app and clicking on it but it kept returning to parent student sign in page! I could not get back to your home page, no matter what I tried. I even shut down my phone! Please tell me what can be done?

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Summary of Acellus Academy Customer Service Calls

165 TOTAL
CALLS
00:43 AVG CALL
DURATION
25% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Acellus Academy?

Request for Information Question:

  • “Find out if my child will pass to next level”
  • “I am a parent, requesting my daughters transcript. She will be attending high school next year in person and I need the transcript.”
  • “Questions about the classes”

Product/ Service Question:

  • “Internet problem”
  • “When did they graduate or they can keep working”
  • “Getting access to completed credits”

Account Question:

  • “Having trouble logging my son Trai Holloway in to start school”
  • “I forgot my parent email login”
  • “Password not working”

Payments and Charges Question:

  • “Problem with billing”
  • “Update billing”
  • “Billing”

Cards Question:

  • “Sending of report card”
  • “Correct name on student report card”

Employment Question:

  • “For 1099T form”
  • “Employment certificate”

Activation/ Cancellation Question:

  • “Cancel”

Refund Question:

  • “Refund”

Staff Question:

  • “Custom service”

Other Question:

  • “Finishing classes”
  • “Enrollment”
  • “Make psyment”

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