I called today to get the balance of my account which was 618.48. I paid 160.00 and was told the balance is 470.48.
Anyone with basic math capabilities will know this is not correct. So when I asked for an explanation of the fees, the representative became so irritated and unprofessional. She then told me per her supervisor, I could come in and they could explain it better because obviously I wasn't getting it. She told me I pay $30 in sales tax every payment and a $10.50 waiver fee.
My monthly payments are only 123.00 so I guess it hurts to pay more.
I went to Value City in Fishers, IN and spoke to Mary. However, they are all incompetent.
Reason of review: Poor customer service.
Monetary Loss: $670.
Preferred solution: Let the company propose a solution.
Acceptance Now Cons: Being lied to, Unprofessionalism.