Columbus, Ohio
Not resolved
1.0
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1 comment

I made a purchase and after realizing that i could not pay at the end of 90 days asked each month how much the buy out amount was. I was consistently given an outrageous amount which after researching at what is almost the end of my lease that i was repeatedly given the amount that it would cost at the end of the lease term. When i was finally educated as to the as to the policy of the company and made a complaint with the acceptance now customer service department i was brushed off and was told that the district manager would contact me well that she did only to tell me that she could not verify any truth of what i was telling her she then went on to say that i had received emails tell me what the buy out amount was i searched my emails to find that that was a lie also

there is nothing that you can buy that would charge the customer the amount of the purchase for final cost

this is a rip off and the management has no customer service tack

BEWARE STAY AWAY FROM VALU CITY ACCEPTANCE NOW PROGRAM

i will be filing a complaint with the the division of consumer affairs how dare she a district manager tell me that i am lying just to satisfy the practices of a company that rips people off

Product or Service Mentioned: Acceptance Now Furniture Leasing.

Reason of review: Poor customer service.

Monetary Loss: $500.

Preferred solution: Let the company propose a solution.

Acceptance Now Cons: Being lied to or mislead, Unprofessionalism, Being taken for a fool, Worst group of liars i have ever run into, Unconcerned with customers being mislead.

  • rip off loan companies
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Anonymous
#1232209

Hello, I work for Acceptance Now. We never want our customers to feel this way and we'd really like to discuss your concerns further so we can do our best to address them.

Please give our customer service team a call at 1-800-422-8186 as soon as you get a chance. Thank you.

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