Omaha, Nebraska
Not resolved
1.0
Details
1 comment

THE STAFF IN THE STORE DO NOT UNDERSTAND WHAT THEY ARE PROMOTING OR JUST DO NOT CARE SO THEY TELL YOU ONE THING BUT DON'T KNOW WHAT THEY ARE TALKING ABOUT. THEIR WEBSITE FOR ONLINE BILL PAY IS CONSTANTLY NOT WORKING AND WHEN I CALLED TODAY THEIR BILL PAY LINE IS NOT WORKING EITHER.

I WENT TO THE STORE TO PAY THE BILL OFF COMPLETLY ON 1/16 AND THEN A DAY LATER THEY AUTO DEBITED MY ACCOUNT AGAIN! IT IS A POOR AT BEST OPTION FOR BUILDING CREDIT. WE WERE TOLD WE COULD PAY ADDITIONAL EACH MONTH BUT WHEN WE TRIED ONLINE IT WAS NOT ALLOWED.

IT TOOK OVER AN HOUR ON THE PHONE FOR SOMEONE TO TELL US THAT THE ONLY WAY TO PAY IT OFF IS IN ONE LUMP SUM AND YOU CAN NOT PAY ADDITIONAL EACH MONTH. VERY DISCEITFUL!

Product or Service Mentioned: Acceptance Now Account.

Reason of review: Problems with payment.

Monetary Loss: $700.

Preferred solution: Let the company propose a solution.

Acceptance Now Cons: Being lied to.

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Anonymous
#1097337

Hello, I work for Acceptance Now. We never want you to feel mislead and would be more than happy to address any concerns you have.

Would you mind giving our Customer Care team a call at 1-800-422-8186 when you have a free moment? Thank you so much!

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