Tyler, Texas
Not resolved
1.4
Details
3 comments

I have been completely ripped off and lied to by the store manager at acceptance now RAC inside Ashley furniture in Tyler Tx. I have NEVER seen a manager of a store conduct business such as this one.

I was manipulated, mislead, and talked to like a piece of trash on the floor. This guy won't even let me TALK without over talking me with his loud obnoxious attitude. In addition, the district manager told me 6 months ago I had $1400 left to pay on my account (which was already a huge shock that really made me mad because I have been paying on $1688 furniture for a year and a half and have paid over $3400 already so this was already an issue). This month I called to make a payment and asked the pretentious manager how much I owed since I have paid over $750 since I was told I had $1400 left in Feb.

he proceeds to tell me that I STILL owe $1400 on the account! The SAME amount I was told months ago!! Of course he won't tell me why or how.. He over talks me with a smart a@$ attitude and says if I don't pay today he will be at my house with sherif to pick up HIs furniture!

Are you kidding me!?

I'm so sick of being screwed over by these people!! Why manipulate and lie to people trying to improve their credit?!

Reason of review: Poor customer service.

Preferred solution: Price reduction.

Acceptance Now Pros: Delivery crew.

Acceptance Now Cons: Mislead, Deceptive business practice, Incompetent sales representative, Price.

  • Sales process engineering
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Anonymous
#1004996

Hello! I work for Acceptance Now!

Woah-those are some strong feelings! We’d love the opportunity to turn those feelings around and see what we can do to help!

Please give us a call 1-800-422-8186 when you get the chance, so we can discuss your concerns further. Thank you!

Anonymous
#1005069
@Anonymous

Of course they are strong feelings. Never in my life have I been treated like that by a manager..

even after I have complained about him to district manager, nothing was done. He is still the same and told me yesterday that he would talk to me like that as long as I had an attitude with him lol. I called main corporate number yesterday..

waiting on district manager to contact me. She was sup to have 24 hours to contact me, and that time will be up in one hour and still no call.

Anonymous
#1004696

I am going through the SAME THING except the people I talk to are very nice about it. I was told I would not pay over $2,260 no matter what.

That was a complete lie.

That amount has been paid and for WHATEVER reason I still owe close to $500 which amount NEVER goes down. Ridiculous!

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