Fort Worth, Texas
Not resolved
1 comment

Disgusted by these people. Me and my husband just bought a bed set with Rooms To Go and was recommended to Acceptance Now, so we went with them.

The lady explained to us that we had 90 days to pay off the amount and that i needed to choose either 1st or the 15th for my due date and went with the 15th. I got my paperwork and we left by November i gave them a call because we wanted to go ahead and payoff the whole amount and the lady told me that the full amount owed was 574.34 that i had till the 15th of December to pay it off and if payed after that my total would go up to $985.36 . So when i call in December 13 to give my payment the lady tells me that my amount is $985.36. Already furious we showed up to the store and she starts telling me that my 90 days were over from the day i purchased the furniture yet again when i called a month before they told me i had till the 15th.

Now she wants to tell me that in the paperwork received with the purchase it specifys that my 90 days would be over on December 12th, well guess what i get home and pull out all the paperwork received by them and no where does it say when my 90 days would be over. So then we spoke to her Manager which his name is Francisco which was a total *** hole telling us that we needed to stick to our story because we kept changing it, so then we ask to speak to his boss and we are told that we would receive a call from John in 24 hours. So the 24 hours go by and this guy Francisco calls me again and acts like I am the *** one here we then receive a call from John because ofcourse i did not want to speak to Francisco again and John is even ruder saying that the amount owed was firm and that there was nothing he could do about it. This will be reported to this business bureau because no where in my paperwork does it say when my 90 days would expire or was this told to me that day i purchased with them.

I will not be paying this amount to these rude *** people. So anyone please do not get anything with them they are big time thieves that try to get as much money as they can from you.

Reason of review: Problems with payment.

Acceptance Now Cons: Horrible customer service, Being misled lied too, Repeatedly lied to.

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Anonymous
#1079790

Hello, I work for Acceptance Now. We’d be more than happy to look into your account and make sure everything with your 90 days plan is sorted out.

We certainly don’t want you to feel mislead!

Would you mind giving our Customer Care team a call at 1-800-422-8186, when you get the chance? Thank you.

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