Acceptance Now - Review in Furniture and Decor category from Georgetown, Kentucky
Well on Memorial Day 2016 I went in to purchase a full bedroom set and found out I liked I had applied online prior to visiting the Lexington VCF so I knew what I could afford to purchase.We filled out all the paperwork was informed of the great holiday promotion with X amount down great since I'm trying to rebuild our credit.
When all paperwork was filed and pmt was made it was at my understanding a pmt. I do understand my pmts are due in X day I'm not *** however.... When trying to login to my account I've not been able to I've called 4 times now and every time I tell the people I can't get into my account .... well after my call yesterday I am one possed customer...I had called prior to my deliver and spoke with Nicole and she said she was sorry it was her fault the pmt I made the date of purchase shouldn't of been made due to the PROMOTION I said oh ok chuckled and she said she'd get with her mgr and disuse credit to my bill NO ONE called back I have 3 children ages 6 7 and a 10 mth old I have my hands full so time for away from me to call again..
I had a voice mail from Chris which I assumed was the call finally about the amount for me to pay but When I called back I got Scott and boy who ever hired this guy for Custer service really needs to monitor him a while.... I get being steed and taking control or situations I've been a manager for 5 years I also did customer service at A call center for 14 and he has to get his attitude toward customer under control... As I stated to each person the out isn't the issue its the amount... So they come today to get my bedroom furniture I said no your not they informed me they were going to involve the law I said go ahead...
Called into the store for Nicole bless her heart she played dumb like she didn't know what to do..... Kept telling me she didn't know if she could reach her district mgr ( he was in store) she tried to cover her *** best she could I kept asking her so you don't want my business????!! She never once said yes we want your business no one did..... She then gets off the call ton"try" reach Scott the district mgr who I had flipped out on yesterday.....
I called back and low and behold guess who answers the phone Scott.... Tried to talk to me like I was dumb said things like if we're gonna continue this relationship and said I threatened him yesterday I did NO such thing...... Today is my husbands birthday so rather than ruin his day I agreed to make a full out but now after all his I'm being charged a late fee I laughed and said ok.... But I'm only keeping this bed til I find another I like then they can have it back...
The people I felt with at Lexington Value City Acceptance Now. Are very rude...
The date of purchase Nichole was nice but after that the phone dealings with the employees are *** poor...It's a shame too because I really liked this bedroom suite....
More Review Details
|Product or Service Quality|
|Advertised vs Delivered|
|Diversity of Products or Services|
|Exchange, Refund and Cancellation Policy|
|Style and Design|
|Value for money|
What I liked
What I disliked
- District mgr scott
- Product or service
- Manhattan Bedroom Set
- Review category
- Furniture and Decor
Author wants to be contacted by the company. Learn more ›
You May Also Like
- "First, let me start off by adding that we owned a leather couch for almost 8 years prior to this new purchase. We decided to upgrade to a recliner sectional..."
- "We ordered a bedroom set priced at over $1000 and made the required monthly payments per our contract. A final payment was made and we were told by the manager..."
- "I went and finance a bed at rooms to go in the sawgrass Mall on Sunday. I was told I was approved through acceptance for $1400 I went and finance..."
- "I had the same experience as others: Signed up for a free trial, sent one fax and then noticed my account had been charged a fee for membership the next..."
- "Someone stole my credit card information and made two purchases. The genius purchased the items using my address and attempted to drop ship them to his address but was too..."
- "I'm not usually one to put businesses on blast on the internet BUT - Ridge Crossings Apartments is a joke of place to call a home, neighborhood, or property management..."
- "Me and my wife laid down to sleep and were woke up by bed bugs biting on us and notified staff in which they moved us from room to room..."
- "My ex much to my avail took my son for his first hair cute behind my back. When I asked where he took him he said to Sport Clips. His..."
- "Placed order 8/8/15, still no delivery as of 9/5/15. Paid with Paypal, that is the only confirmation email I have is from Paypal. Light in the Box sent..."