New Carrollton, Maryland
Not resolved
1.0
Details
0 comments

I purchased furniture from Value City on 07/05/2014 at which time I was prepared to pay with my credit card and was told by the associate that I should consider a program available especially those trying to build their credit. I was told there was a 90 day same as cash but to build my credit I should pay for at least a year.

I in turn I agreed to the program and accepted an insurance program called Benefit plus which I was told covers unemployment, illness, disability and death. My first issue is that I have paid on the furniture for a full year as suggested and the balance has only decreased by $70. Their representatives will begin harrassing calls the day the payment is due called up to 15 times a day. If they cant reach by the next day they begin calling your family and friends you have listed as references.

In reference to the benefits plus I have contacted acceptance now for 4 months attempting to use my benefits because I have been ill and out of work. Each month I am given a different reason I am unable to utilize my insurance. Once told I would have to come into the store with doctors notes, I asked if there was paperwork I need some paperwork I would need to complete and told just bring them in. I contacted my doctor who in turn told me there should be form to be completed, they continued to harass me with 10 calls per day and I just decided to make the payment.

The following month I was told I would need to make the payment and then they would send out the paperwork, so I made the payment again and no paperwork was received. The third month I was told they werent sure but they would have a manager call me with no return call.

I called today 10/18/2015 and have called everyday since the payment was due on the 15th and each time no one could give me an answer until today, and I was told the person who answered didnt know, I was placed on hold and upon return I was told I would have to submit doctors notes and I again asked if there was a form and was told they were sure. I am attempting to utilize insurance for which I am paying and have refused month after month and harrassed non stop.

Reason of review: Benefits now refusal.

Monetary Loss: $1469.

Preferred solution: Let the company propose a solution.

Acceptance Now Cons: With held information, Incompetent sales representative, Harrassment.

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Acceptance Now Reviews

  1. 857 reviews
  2. 242 reviews
  3. 72 reviews
  4. 40 reviews
  5. 41 reviews
Acceptance Now reviews