Horrible experience. Customer service reps are rude and not compassionate.
I hope this never happens to them, they should have recorded lines. I lost my job and had the insurance they suggested, when I filed my claim they denied me after I waited about 3 months for a response. Someone took it upon themselves to take the insurance off of my account without my request and didnt tell me until I questioned it. They have a problem with giving an extension until the end of the month, the reps treat you as if your *** even though I've been calling to communicate whenever I have to be a little late with a payment.
Total rip off, had I realized this was Rent A Center I would have never entered this contract. Something has to be done about this company. Customer Service and mamagers needs an inservice in communications, morals and ethics.
Bad business, bad experience I can't wait until this contract is over. I donot recommend this company for anybody.
Product or Service Mentioned: Acceptance Now Customer Care.
Reason of review: Poor customer service.