Update by user Jun 04, 2016
Every person that I have encountered from the store level, district manager, customer service, to the Corporate Level have lied to me every time that I have called. Corporate was supposed to call me but they just pushed it back to customer service who can NOT handle my issue.
The store manager to me that they didn't even have the Corporate phone number.
This really made me angry because it was an insult of my intelligence. I have been a retail manager and I had every Corporate number available.
Original review posted by user Jun 02, 2016
On 2/01/2016, I purchased a Philips 49" 1080P Smart TV with a 5 yr extended warranty. After everything was said & done, my 90 balance was $587.43.
As of April 30th I had paid all but $171.86. I called on May 1st to pay it off so it didn't go over the 90 day deal but no one answered the phone. I called the customer service line the day & explained to them what happened. They gave me a ticket# & said they would have Chris, district manager, to call me.
My wait begins...after not hearing from Chris for days I called back and finally Chris return my call. I was told that he would have the store manager call me which again did not happen. Throughout the month of May I have called and called and gotten a different ticket number and again Chris has said I'll have the store manager call you. Over the month of May Chris has probably told me about 15 to 20 times that he would have the store manager called me and I have yet to hear from the store manager.
I finally got ahold of the store manager myself on June 1st. The store manager basically blew smoke up my butt nothing he could do that my balance is now $388 and some change because it has been over the 90 days. It is their fault that it went over the 90 days not mine. The store manager informed me he could not do anything about it nor could Chris the district manager.
The store manager, James, said that they could not change anything that it would have to go to corporate. That corporate was the only ones they could change anything. So I proceeded to ask him for corporate's number. At that time he told me that they didn't have access to corporates number.
Come on really they believe that the customers are that *** that we would believe but they cannot contact corporate. This really made me angry because he has now insulted my intelligence on top of all the lies and aggravation that I have went through over the last month. I have paid double payments and everything else to get my television paid before the 90 days and now Acceptance Now is trying to screw me out of money that they don't deserve.
I truly believe that they are one of the biggest scams out there today. They will not ever tell you the truth!!
Product or Service Mentioned: Philips 49pfl4609 Tv.
Reason of review: Problems with payment.
Acceptance Now Cons: Being lied to, Unprofession loan advisor, Not being told about the hidden fee, Fraud oriented 90 day policy, Corporate not returning my call as promised.