April 2013 Bought Furniture at FFO in Rogers Ar, financed through Acceptance Now, 1770. was told 90 days same as cash best option, month latter tried to do 1000 dollar payment and told should wait till have all the money at once because payment would go towards interest.
Well the next month We had a huge medical crisis and could not get money together. My fault was not reading all fine print of contract. I did not know I was renting the furniture, that they were really RAC never did they disclose this. Thought because the finance person was in the FFO store they were FFO employees, sales person also led me to believe this.
We made monthly payments, 6 month after cushions on section started ripping so I contacted FFO and they said they'd order new cusions ( Aaron FFO salesman stated we had 5 yr warranty that would cover anything, we said even if our fault and he said yes. I clarified several times toake sure I understood, and said that's rely great since we have teen boys and dogs) also stated that sons new dresser draws were broken, Aaron came and inspected and said repair order replaced. New cushsians came in two weeks and I was very pleased. Here is were the nightmare started.
After a couple of months I called again about repair for dresser and was told waiting for parts to come in. Fast forward year latter back ioff couch material ripped, arm of couch broke,'130lb son sat on end of sectional and it broke and fell to floor. Called FFO and told they'd send repair guy out. Oct 2014 called again and was told oh
Acceptance now is responsible for all repairs because they bought your contract, so contacted acceptance and they gave me run around that FFO was responsible.
Back and fourth it went. I should mention that I had started making my payments late out of spite because if they wouldn't honor their contract why should I. Well the harassing phone calls started like clockwork several times a week to both my husband and I I lost my cool and told the new acceptance now guy Danny that I would not pay until they fixed everything this was Oct 2015! he said to take pics by now the new mattress set for my son box spring had broken wood broke in half so it bowed in middle.
Sent pics in Nov service guy came out looked at furniture and said couch was poorly made and box spring too and FFO needed to make it right and they'd order parts for dresser would be a week or two at the most. Week latter when called everyday for payment and I got irate Danny said oh parts are in and they would be put end of week to fix. Month latter I was told couch was discontinued and they were waiting for material from China. I said I thought parts were in( 4 new finance person said I don't know you were told that because they weren't they needed to send repair guy out to look at damage.
I said they have already been here we sent pics. She stated they had no record of that happening I told her we had every text message sent between us and Danny) all she could say was you need to make a payment today, I said I wanted to talk to a manager. Few more weeks go by she is still calling for money I continue to take my time and pay late, I tell her I don't care if it ruins my credit. Manager from RAC calls from Texas sounds like he's on our side.
Tell him I'm having major surgery Dec 19th 2015 needed it fixed by than he promised it would be. Too much more to detail Feb 2016 after fighting back and fourth they came and fixed dresser with 3 dollar parts they bought from lowes told me to pick out new couch but didn't have any sectionals for price I paid. Very pissed really didn't want anything from them at this time, got to store sales guy rude and condescending acted like I was getting something I didn't deserve, latter found out he was RAC manager so they said, picked out only thing in price range that looked decent wasn't happy. Payed FFO salesman $40 to deliver told RAC would pu old couch.
Week latter they still never came district manager called to see if I was happy after listening to my complaints his tone changed and basically told me they didn't have to do anything for me but they went out of their way and I needed to make a payment and all the late fees said he should eat those and I wound up hanging up on him. Still hadn't gotten new box springs or old couch picked up told I could dispose of it myself. refused to make anymore payments due to new couch cusions fraying no new box springs and dresser broken again cause not fixed right. That was April now almost October told them to come pu thier *** wants
Make it right I said let us out of contract have paid almost 7,000 for 1,700 worth of furniture they said can't do because we have 12 more payments of 350 to make still waiting for repairs.
switch and bait liars calls from new employees all the time because huge turn over with employees. Feel so screwed
Reason of review: Problems with payment.