Unlawful - HOAX - liars. My boyfriend has been trying to resolve an issue with this company for months now.
He continues to get the run around and gets a different story from each associate he speaks with. They blame each other continually for things not belong handled and accuse him of being dishonest as if he didn't speak with this one or that one! He has made several attempts to speak with a District Manager and has not received a call back, now the customer care line is changing their story and claim the Regional Manager was notified but still, no call! This is and has gravely impacted his credit and he never received and documentation regarding his account.
He did however receive information about another customer and his personal information was sent to her. He told them he received the wrong documents and they never sent his information.
Product or Service Mentioned: Acceptance Now Customer Care.
Reason of review: Poor customer service.