Chicago, Illinois
Not resolved
5.0
Details
1 comment

As of today i called in to make a payment to your location on cicero and the lady who i spoke with was very unprofessional when i told her the amount that i was calling to pay she went on to say "thats not even a monthly payment " even though i was inly 5 dollars off of my payment amount it was not her place to comment on the matter at all ,she then put me on hold and another young lady answered i asked about a supervisor so that i can tell her about the lady whom i spoke with before her to makw a complaint she said okay and she went on to say she was the supervisor and that she would handle it on a store level when i asked about her aupervisors number she then stated that they didnt have a number that she could send an email so i decided to write this because i know all managers read these reviews and in order for a buisness to run smoothly you should have employees that understand customer service!!!

Product or Service Mentioned: Acceptance Now Customer Care.

Reason of review: Poor customer service.

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Anonymous
#1156192

Hi there, I work for Acceptance Now. We definitely want to ensure that all of our customers are treated with a high-level of customer service.

We'd really like to discuss your concerns further and see if there is anything we can do to help.

Please give our customer service team a call at 1-800-422-8186 whenever you get a chance. Thank you.

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