Seattle, Washington
Not resolved
1.0
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3 comments

Purchased furinture from Ashley Furniture. Went the very next month to pay it off and was told there was a 15 percent service fee and sales tax was never added to the purchase price.

The acceptance now manager Amanda told us and the store manager that they dont tell people about the 15 percent fee. It is nowhere in any of the contracts.

Stay away from these people. Taking this to District Attorneys office tomorrow.

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Anonymous
#1104927

Hello, I work for Acceptance Now. We always want to be upfront with our customers and make sure they understand all renting policies.

We'd really like to address your concerns and see what we can do to help.

Would you mind giving our Customer Care team a call at 1-800-422-8186, when you get the chance? Thank you.

Anonymous
#1105887
@Anonymous

Does this mean there is a 15% fee of some sort? For early payoff, leasing fee, something else? I was just accepted and after reading some of these comments (I realize you're not going to hear the good stuff on this website) I'm rethinking the whole thing.

Anonymous
#1106161
@Anonymous

There is a 15% fee that they do not tell you about. The cash price on your contract has it added to your purchase price.

Then when you try and pay it off before the 90 day period they add the sales tax. Run away as fast as you can.

The 90 day same as cash is not the cash price. Add your area's sales tax to the cash price and that will be your 90 days pay off.

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