Hayward, California
Not resolved

Update by user Jun 18, 2015

SO, they said let us work with you at the solution center...they just wanted the money...

They called my landlord, asking about me.. came to the house... it is just that I paid close to $2000.00 which is more than it is worth... then on top of that I have the documents showing what she wrote and said about the whole deal.

How the furniture would cost 2400.00 but they would show to the credit folks that $7,000.00 was paid. It is all written out in her handwriting. I bought my furniture at Connollys in Fremont, CA....

NOW, Ashley furniture has it...OH BY THE WAY now Sears is using Acceptance Now (rent-a-center) BEWARE

Update by user Dec 08, 2014

12/2/2014 - Now, because of what I stated Jose is trying to call and see what I was told at the beginning and that he was going to call Mehgan to see what she remembers telling me REALLY!!!!RIGHT!!!

then he asked me well, why did you keep paying... I said really!!! I paid you $1,874.00 I asked how much more I owe and I am told another $2,000.00... I said lets do the math...

I paid 208.00 a month for 12 months that equals $2,496.00 a YEAR.... $2,496.00 at a the term I was just told 36months equals $7.488.00 for a bedroom set that cost $1,900.00... REALLY!!! and then I was told I could have paid off the amount of $2,000.00 anytime.

SO, I see only @20.00 is going to the principal so I have only paid 180.00 towards the purchase price of 1900.00.... So, I asked him was he going to give my 1874.00 back Jose: uhhhh no, we can't...It would go against your credit as a charge-off... I said "Then why ask such a *** question?" Jose says: Well ma'am I don't see where they notated that you were upset about he agreement... So, did you ever tell them you were upset?

I told him he needs to do another in-service day with his customer service reps.

He also told me that they just recently added the name RAC to Acceptance now...BUT that RAC is their "SISTER COMPANY" he then wanted to go over the agreement with me I told him I had to go and that I was knew what he was up too!!!

Update by user Dec 08, 2014

I just had to call and see if the number was bogus or what and to document.I called to speak to Jade to see if this was a real...

I was informed he did not know who Jade was! (Strike 1) So, the number I called was the solution center and some guy name Keith who did not know Jade or why they are referring people to call ... (Strike #2) So, it is not like they have this compliant in the system... Starting to wonder if they are just trolling.

HE asked me how he could help me... HE also asked if I was calling in regards to an AcceptanceNOW store... So, after speaking with them and telling them what happened... Keith stated he would give my complaint to Ronald Heisler who is the district manager...

who would call me to see what happened.I think this is so bogus!!!!

Original review posted by user Dec 03, 2014

NEVER ONCE was I told I was renting ANYTHING!if you look at the document...

I am now seeing that I am renting REALLY!!! so misleading.... I bought a bedroom set at Connelly's Furniture in Fremont, CA and I was not told that RAC was rent-a center. I was also told I would not be able to double my payments in order to pay off the bed set with in 6months.

I was told I had to have the whole amount at that time. I was also told that I was being charged taxes (at the same rate of interest) So, I asked her if this was a new way to say interest and she just smiled and told me huhhh, no it is not. (right) any way I have been paying on the bed 208.00 since February of 2014... I asked how much I had to owe in October especially since the bed was only 1900.00 I figured at the most another 500 to 700.00 NOPE I was told I still owed over 2,000 dollars for a bedroom set that cost 1900.00 and that I would have ended up paying 6000.00 after it was all said and done (REALLY).

I have paid to date 1872.00... REALLLY YES have them audit their taxes and everything ELSE... OHHHHHH, here is the kicker!!!

I was told my file was given to Ashley Furniture in Milpitas to handle as a matter of fact they are handling all of Connelly's files...I was not told about interest/TAXES or that it was a Rent a Center finance.

Review about: Bedroom Set.

I didn't like: Poor customer service, Lies told to me, Exceptionally high lease fees, Prices.

Review #565180 is a subjective opinion of a user.

Advertised vs Delivered
Price Affordability
Style and Design
Diversity of Products or Services
Value for money
Delivery Service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Customer service
Not specified
Reason of Review / Monetary Loss I was lied too about the whole issue... I was never told I was renting and I was lied to about taxes vs interest rates, Payments and the fact that I am seeking an attorney. / $6000
Preferred solution Price reduction

Had an Experience with Acceptance Now?

Submit review


Comment as anonymous or
Terms of Service
Post Comment
Schaumburg, Illinois, United States #912846
Any Rent to own places always overcharge, and Love it when you cant pay and get to REPO and RESELL it. Just the name of the game. Either dont rent. or be a theif yourself and skip town with the rentals.
Tampa, Florida, United States #910809
Hi, I work with Acceptance Now and can offer some advice. If you believe there has been a miscommunication regarding renting policies or payment clarification, please give us a call at 1-800-422-8186. We would be happy to speak with you directly, and come to an understanding. Thank you.
Bluefield, West Virginia, United States #910769
Sounds just like what happened to me. I thought that I was buying a table for 1500.00. While checking my credit it showed that I owed them for 7000.00 dollars it was like I was tricked. After paying 2000.00 they came and got it then turned it against my credit.said they were acceptance now came out on my bank statement rent a center. The payment was automatically being deducted from my checking account.
I'm suing
to tammy #911215
I am also talking to an attorney.
Houston, Texas, United States #910688
It's called RENT a center. You didn't get that?
to Readcarefully #911213
That is not the name our was under under at the time.

You May Also Like

"This is how my pillow looked after just six months......I washed it after 3 weeks and the case never came clean....The fillings started to unravel inside....I felt it getting smaller..." Read more
"This is the worst place ever inside the furniture warehouse all they do is lie and they have terrible customer service and cheap *** *** ..... There a..." Read more
"I went and finance a bed at rooms to go in the sawgrass Mall on Sunday. I was told I was approved through acceptance for $1400 I went and finance..." Read more
"Please I would like someone from corporate office to contact me ASAP I was lied to and I do not like this how come I'm financing $1046 and all of..." Read more
"I went to walmart.com, ordered 3 items. Believing I was ordering from walmart. 2 items came in on time. The 3rd was taking forever. It was a gift and I..." Read more
"Progressive sent their contractor Agero roadside CA #193171 to provide roadside to me but instead the driver damaged my car engine STOLE MY JACK AND FLAT TIRE KIT WITH THE..." Read more
"Only in Outer Space - IF there is life in outer space - would a "body tone" be magenta, or bright blue, or soft blue. I ordered a 6-pack of..." Read more
"See image for a screen shot of the summary of my complaint process. I have a 1-year-old space heater that makes so much noise it is unusable. It seems to..." Read more