Contact ACANA Customer Service

If you prefer written communication, you can use the ACANA email addresses. For general inquiries in the US and Canada, your email can be addressed to customercare@championpetfoods.com. For inquiries specific to the UK, contact customer service by email at customercare@bernpetfoods.co.uk. You can email your legal and privacy inquiries to privacy@championpetfoods.com. Please call customer service for immediate attention during operational hours for urgent matters.

If you have complex issues to discuss, you can request an appointment with senior representatives at ACANA headquarters. The headquarters is located at the corporate office, which is located at Champion Petfoods USA Inc., 12871 Bowling Green Road, Auburn, Kentucky 42206, United States. If you cannot visit the office, mail a detailed letter to headquarters.

ACANA does not offer live chat support through the ACANA website. However, you can reach the customer care team by phone or email. Alternatively, you can fill out the online contact form on the website. This form lets you submit your inquiry directly to the customer care team. You will be contacted as soon as possible. You'll also find an FAQ section and resource library for helpful information and self-help solutions. You can also follow the company on Facebook, Instagram, and YouTube.