Contact AAPC Customer Service

The AAPC email address for general questions and information requests is info@aapc.com. You can use it whenever you need to learn more about the company’s services, membership benefits, and fees. You can also email questions about exam registration, results, and certification requirements to this address, and the customer care agents will get in touch with you to provide the required information and explain the details. Alternatively, you can email support via the official website by clicking the Send Us an Email button on the Contact Us page. The AAPC contact email for the course refund requests is aapclearning@aapc.com. If you want to opt out of marketing email, write to optoutpn@aapc.com.

The AAPC headquarters address is American Academy Holdings LLC, 2233 S Presidents Drive Suite F, Salt Lake City, Utah 84120, United States. The company’s mailing address is American Academy Holdings LLC, PO Box 675362, Dallas, TX 75267-5362. You can mail your concerns, complaints, and suggestions to this AAPC office for the customer service team to handle. Customers using FedEx and UPS can mail payments to Conduent, BMO Lockbox 675362, 12720 Hillcrest Road, Suite 115, Dallas, TX 75230. Book returns can be sent to the following AAPC address: Boxio - Jacksonville, FL, 2730 Pickettville Road, Suite 105, Jacksonville, FL 32220. Note that you should include member account number or order invoice number with your return.

The AAPC hours of operation are Monday to Thursday from 7 a.m. to 5 p.m. and Friday between 7 a.m. and 4 p.m. MST. The customer care advisors are ready to answer your questions, assist with joining or renewing your membership, and help with exam registration within these hours. You can also use the live chat feature on the AAPC website to discuss your inquiry with the customer support operator online during business hours. To leave a message outside the working hours, click the chat icon in the bottom right corner of the homepage and select the Messages option. You will get a response within the AAPC customer service hours.

To access the AAPC chat, visit the official website and click the Help icon in the bottom right corner of the homepage. Choose the Chat option and select the topic that best corresponds to your inquiry. Type your question to start the conversation with the live agent within the AAPC support hours Monday through Thursday between 7 a.m. and 5 p.m. and Friday from 7 a.m. to 4 p.m. MST. You can also click the Messages tab to leave a message for the customer service team outside of working hours. The AAPC customer care representative will usually get in touch with you within one business day.