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Contact AAPC Customer Service

How to Reach a Person at AAPC

Verified Contact Information

Toll-Free Number:

  • 1-800-626-2633
Call Now
Send Message

Customer Service:

  • 1-877-290-0440
    Career Counseling

Business Customer Service:

  • 1-844-825-1679

Media:

  • 1-801-236-2200
    Opt-out of Marketing Emails

Customer Service:

aapclearning@aapc.com
Course Refund Requests
android@aapc.com
Mobile App
info@aapc.com

Media:

optoutpn@aapc.com
Opt-out of Marketing Emails

AAPC Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular AAPC Phone Number
1 (800) 626-2633
Average Calls duration
7 minutes
Issue Resolution Rate
Medium (50% reported full resolution)
Contact Method Distribution
100% phone
Common Reasons for Contact
Activation/ cancellation
View full overview

How to Contact AAPC?

Most Popular Number:

(800) 626-2633

The AAPC phone number to get in touch with the customer support team is 1-800-626-2633. You can call this helpline with questions about exam registration, scheduling, results, and certification requirements. The customer care advisors will assist with joining, renewing, or managing your AAPC membership and provide help with reporting CEUs, maintaining credentials, and education resources. The same phone number can be used to reach the official representatives at the company’s headquarters. For job placement services and career guidance, contact Career Counseling at 1-877-290-0440. The Business Customer Service is available at 1-844-825-1679. If you wish to opt out of marketing text and emails, call the Media Relations team at 1-801-236-2200.

The AAPC email address for general questions and information requests is info@aapc.com. You can use it whenever you need to learn more about the company’s services, membership benefits, and fees. You can also email questions about exam registration, results, and certification requirements to this address, and the customer care agents will get in touch with you to provide the required information and explain the details. Alternatively, you can email support via the official website by clicking the Send Us an Email button on the Contact Us page. The AAPC contact email for the course refund requests is aapclearning@aapc.com. If you want to opt out of marketing email, write to optoutpn@aapc.com.

The AAPC headquarters address is American Academy Holdings LLC, 2233 S Presidents Drive Suite F, Salt Lake City, Utah 84120, United States. The company’s mailing address is American Academy Holdings LLC, PO Box 675362, Dallas, TX 75267-5362. You can mail your concerns, complaints, and suggestions to this AAPC office for the customer service team to handle. Customers using FedEx and UPS can mail payments to Conduent, BMO Lockbox 675362, 12720 Hillcrest Road, Suite 115, Dallas, TX 75230. Book returns can be sent to the following AAPC address: Boxio - Jacksonville, FL, 2730 Pickettville Road, Suite 105, Jacksonville, FL 32220. Note that you should include member account number or order invoice number with your return.

The AAPC hours of operation are Monday to Thursday from 7 a.m. to 5 p.m. and Friday between 7 a.m. and 4 p.m. MST. The customer care advisors are ready to answer your questions, assist with joining or renewing your membership, and help with exam registration within these hours. You can also use the live chat feature on the AAPC website to discuss your inquiry with the customer support operator online during business hours. To leave a message outside the working hours, click the chat icon in the bottom right corner of the homepage and select the Messages option. You will get a response within the AAPC customer service hours.

To access the AAPC chat, visit the official website and click the Help icon in the bottom right corner of the homepage. Choose the Chat option and select the topic that best corresponds to your inquiry. Type your question to start the conversation with the live agent within the AAPC support hours Monday through Thursday between 7 a.m. and 5 p.m. and Friday from 7 a.m. to 4 p.m. MST. You can also click the Messages tab to leave a message for the customer service team outside of working hours. The AAPC customer care representative will usually get in touch with you within one business day.

PissedConsumer Club

Contact Information

AAPC Website:

AAPC Help Center:

Corporate Office Address:

American Academy Holdings LLC
2233 S Presidents Drive Suite F
Salt Lake City, Utah 84120
United States

Other Info (opening hours):

Phone Hours (MST):

Monday - Thursday: 7:00am - 5:00pm

Friday: 7:00am - 4:00pm


Mailing Addresses:

Regular Post

American Academy Holdings LLC,

PO Box 124048, Dallas, TX 75312-4048


FedEx / UPS

American Academy Holdings LLC,

Dallas Regional Lockbox,

Lockbox # 894048,

1501 North Plano Road Suite 100 , Richardson, TX 75081


Return Address:

Books Returns

PBD – AAPC Returns

3280 Summit Ridge Pkwy

Duluth, GA 30096

More contact details

Fax:

+1 801-236-2258

Summary of AAPC Customer Service Calls

5 TOTAL
CALLS
07:23 AVG CALL
DURATION
50% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call AAPC?

Activation/ Cancellation Question:

  • “To cancel my aapc exam”

Other Question:

  • “Need reinstated mail for me”
  • “I did't receive my cpc certificate”
  • “Enrollment”

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Frequently Asked Questions

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