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Contact 9Lives Customer Service

9Lives Phone Numbers and Emails

Toll-Free Number:

  • (888) 495-4837
Call customer service

Legal:

  • (888) 550-9555
    Privacy Officer

9Lives Email:

Legal
Privacy Inquiries
Send Message
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How to Contact 9Lives?

Most Popular Number:

(888) 495-4837
Total calls: 17 Issues resolved: 3 Last call: Apr 9, 2025
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PissedConsumer Reporter

The toll-free 9Lives phone number is 1-888-495-4837. The helpline can dialed between 9 AM and 5 PM EST from Monday to Friday, excluding holidays. If you have a legal issue with the company, call the privacy officer at 1-888-550-955. Customers also have the option to request an interview with 9Lives customer service representatives of the company. Such a meeting will most probably be arranged to take place at the corporate office. The company's corporate office is in Orrville at 1 Strawberry Lane, Orrville, Ohio 44691, United States.

Customers can email the company when they don't want to discuss issues over the phone or want to put their complaints or comments in writing. Customers are using emails more and more to make contact. Issues can be explained in detail in a 9Lives email. All emails received are attended to, and experts at 9Lives customer service will respond within two days. For privacy inquiries, the 9Lives customer service email address is privacy.policy@jmsmucker.com. You can also send an email by activating the email facility.

To connect with the company via the 9Lives website, navigate to Contact Us and click on it. One of the available options is to send an email. Click" Send an Email" and follow the steps. Whether you have a question or there's something you want to let the company know, elaborate on it in the email. The 9Lives customer support team will attend to the matter. This facility is for United States residents only, and the information you provide to us is subject to our Privacy Notice. If you are a California resident, there is additional information about privacy practices. When compiling the email, enter your contact and product information and then elaborate on the concern. Click on "Submit". The company's support team will always endeavor to respond within 2 to 3 business days. Before compiling an email asking a question, check the comprehensive FAQs section on the website. In many instances, the solution to your problem can be found in this section. You'll also find direct links to Facebook, Instagram, and Twitter (X) on the website.

9Lives Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • 9Lives Customer Service is rated at 2.9 out of 5. Consumers who contact the company are mostly neutral. More commonly used way of contact is by phone.

    Source Distribution
    71% phone 29% email
  • The best phone number to call 9Lives is 8884954837. 100% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Wednesday, while the shortest are on Thursday. The average call time is 1 minute.

  • Be prepared for the call as 9Lives may ask you for the following information to identify you as a customer: email, phone number or order id or tracking no.

View full overview ›
PissedConsumer Club

Contact Information

9Lives Website:

9Lives Help Center:

Corporate Office Address:

9Lives
1 Strawberry Lane
Orrville, Ohio 44691
United States

9Lives Rating Based on 7 Reviews

Rating details

2.7
more details
Customer service
Exchange, Refund and Cancellation Policy
Website
Product or Service Quality

Rating stats

Rating trend

Summary of 9Lives Customer Service Calls

17 TOTAL
CALLS
00:50 AVG CALL
DURATION
75% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call 9Lives?

Product/ Service Question:

  • “New can of cat food was sealed empty”
  • “I found a metal slug in my cats, wet food.”
  • “Outdated product”

Payments and Charges Question:

  • “Get some coupons”
  • “Coupons”

Staff Question:

  • “Bad customer service”

Other Question:

  • “My cat didn’t eat this last batch”
  • “Bones and bones and more bones in EVERY can”
  • “Midel”

Compare 9Lives Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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