Contact 511 Customer Service

Several department-specific emails are available for consultation. Clients seeking information about Carpool and Express Lanes can consult 511 customer service at support@merge.511.org. For Clippers, custserv@clippercard.com is the contact email. Users consulting the commuter benefits specialists for queries and concerns can email commuterbenefits@baaqmd.gov or commuterbenefits@511.org between the 511 hours. To request information about owner-operated vanpools, write to vanpool@511.org. The email address contact511@511.org is for other relevant purposes.

The 511 travel information service is generally available 24/7. That means users can access traffic updates, weather information, and other travel-related data at any time convenient. Those consulting the 511 customer service for a specific issue should consider the most feasible contact method depending on their concern. Providing all the required details to ensure effective responses is also significant.

To contact a company representative online, visit the 511 website and select from several options. Users seeking to relay general queries, concerns, and feedback can consult the transit agencies directly through the links on the homepage. Those unable to receive efficient assistance can leave their email and reason for consultation in the chat box so the agents can respond as soon as they are online. The website also features FAQs for self-help.