11 of 166 24 Hour Fitness reviews

I have notified management several times as well as notifying the Corporate Office of the abhorrent conditions.The facility is poorly maintained and has since declined since its takeover by 24 hour Fitness.

The club was formerly Bally's. Some of the gym equipment has been out of service for several months. Pins are missing, dumbells and weights are strewn over the gym floor leading to potentially tripping hazards. Bathrooms have been out of service especially the women's bathroom.

There are 3 women bathroom stalls out of the entire facility, we were left with the use of just one bathroom for 6 weeks. There are a lack of shower curtains with no respect of privacy. Toilet tissue and soap dispensers are not refilled for days. Excrement and urine cover the toilet bowls and floors and are unhygienic.

Clogged shower drains, broken water fountain in the cardio room, missing bench in the women's locker room for months, hazardous steps. I slipped down the flight of steps on a rainy day.

The steps are metal and have no rubber grip.

This review is a subjective opinion of a user.
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  • What I liked
      No items
  • What I disliked
    • Company does not care to address consumer complaints

Reason of review:
Complaints were never addressed
Preferred solution:
Let the company propose a solution
Product or service
24 Hour Fitness
Review category
Fitness Centers
review #897331

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11 of 166 24 Hour Fitness reviews

Jan 12 #1269852 Brooklyn, New York, United States

Contact Member Services
Good luck with them, I had called them several times and the situation has never been addressed nor alleviated. Although, it would depend on the location of the 24 hour fitness clubs. I have friends that live in different boroughs and was told that the 24 hour fitness clubs are phenomenol. THe Bensonhurst location is the stepchild.
Thanks for your advice Miss Betsy, its a great idea. I will call 311.

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Jan 10 #1268921 Brooklyn, New York, United States

Im currently a new member and i too have noticed how terrifying their maintanance is. Do you have information for their corporate office you can share?

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Miss Betsy

Jan 10 #1268930

Call the NYC Health Department or simply dial 311.

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Sep 09, 2016 #1210180 Brooklyn, New York, United States

Nothing has been resolved at all. I am starting to feel that 24 hour Fitness does not care about their reputation.

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Miss Betsy

Jan 10 #1268931

Call the NYC Health Department or simply dial 311.

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