I was assured... basically GUARANTEED that a floor basket arrangement would arrive ON TIME to my GRANDFATHER'S funeral service. I have the screen shots of the conversation I had with the customer service rep to prove it (I attached part of one).
However, nearly two hours after the service, I received a phone call and email letting me know that the flowers were not able to be delivered on time. They offered to send them to a home.
NO! I did not want them sent to a home. If I wanted them sent to a home, I would have originally had them sent to a home! Those flowers were to adorn the area around the casket. They are a final thought, gift, and farewell to the departed.
PLEASE do not make promises that you are not sure can be kept, especially for such important occasions, during MOURNFUL times.
I did not enter an amount for "Value of your loss" because this is NOT something a price tag can be placed on.
This was an unpleasant introductory experience with 1800Flowers, and will NOT soon be forgotten.
More Review Details
- Product or service
- Flowers Delivery
- Review category
- Flowers / Florist
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