First, who ever heard of flowers arriving IN A BOX?And the potted rose bush that was sent to me that was guaranteed (as in GUARANTEED) ten lavender rose blooms only produced one before the plant died and the rest of the buds died on their stalks.
When I called 1800FLOWERS, I spoke with "Corona" who told me there was nothing they could do. I asked for the CEO's name and address and she told me (ready for this?) that it was PRIVATE INFORMATION! Of all the ludicrous .... Clearly not a company that stands behind its product.
When I called back (oh, yes, I did), the next agent told me she really really wanted to help me and then managed to hang up on me.
We used to do business with these guys; whoever sold them this new business model and outsourced all their phone reps has shot themselves in the foot.You do not want to do any business with this company, unless you want your loved ones disappointed.
More Review Details
|Discounts and Special Offers|
|Exchange, Refund and Cancellation Policy|
What I liked
What I disliked
- Defective product
- Extremely poor customer service
- Reason of review:
- Bad quality
- Product or service
- Elegant Rose Potted Plant
- Review category
- Flowers / Florist