Scott W Cqr

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| map-marker Raytown, Missouri

Customer Service Rep said he wasn't comfortable opening an account for us

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My fiancé and I went to the location at Hyvee in Raytown, MO. The rep made us wait a long time and when he showed up he barely spoke to us, didn't ask us questions and was very aloof. I finally told him my fiancé was a former bank general manager and asked her how he was doing. She said, not good. He still was reluctant to talk to us and seemed to not be typing in our information. Then he picked up his laptop up and left without saying anything. We were puzzled as to his weird behavior. After 4-5 minutes, he returned and told us he was not comfortable opening an account for us! We were blown away by this and his rude lack of customer service. When asked why and what was going on, he merely stepped back from her like he felt threatened. This was so bizarre. No reason given at all for this odd behavior.
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Pros:
  • Cd interest rates
  • Checking account plans
Cons:
  • Customer service was terrible

Preferred solution: Apology

User's recommendation: I think this was a reflection on a particular person and not the company

Anonymous
map-marker Kansas City, Missouri

Community America Credit Union CACU is suing me for insufficient fund charges for allegedy stolen checks that they admit I didn't write

CACU taking your money for nothing. CACU is suing me for unpaid insufficient fund charges for checks that were attempted to be cashed but there was not enough money in the account for the any of the checks to clear. CACU did not put out or lose any money. They denied payment but did charge my account four NSF fees of $35 each. I did not write the checks. I don't use checks. When I saw the NSF charges I contacted CACU to see how I could have those charges when I had not written any checks for at least a few years. I asked them if the checks had my signature on them? They supposedly looked up an image of the checks and said "Oh yes I can clearly see this is not your signature." I don't even know if these allegedy stolen checks exists as CACU will not send me the originals or even copies of them. CACU said that the checks are processed electronically using scanners that only scan the routing number and the account number on the check. That is why the incorrect name and signature was not noticed. I asked CACU if it only scans the routing and account number how did they know the amount of the check. CACU then retracted and said that it also scans the amount written on the check but did not scan the signature line. CACU admits that the signature on the allegedly stolen checks is not mine. It is not even my correct name. CACU admits they did not lose any money because they did not honor the check due to insufficient funds in the account to cover any one of the checks. But now CACU, acting just like any other "pen and paper terrorist" bank, is trying to get money for nothing by suing me for over $2500 for not paying them $140 in insufficient funds charges for checks that they admit to know I did not write. Yes, that's right. A non profit organization that claims how it is different than those "self-serving banks" motivated by greedy shareholders is behaving just like those for profit banks would. Don't believe their lies. They claim to be a "not for profit" institution. They state how they care about people and the community but their actions clearly speak louder than the false advertising on their commercials and website.
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Reason of review:
Problems with payment

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