Community Fibre
Community Fibre Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Community Fibre 3.0 star rating based on 2 reviews. Consumers mostly neutral. Rating split 50% positive and 50% unfavorable. Pros: love the speed. Cons: poor customer service. Price level medium. Reviewers value reliability and product diversity.
Key Takeaways for Future Customers
- Check Community Fibre reviews for recurring customer complaints about cancellation and billing before subscribing.
- Expect fast broadband speeds but verify indoor coverage for multi-floor homes.
- Be prepared to escalate if account termination is needed; document contacts.
Negative Feedback / Risk Areas
- Ignored cancellation requests and continuing bills reported.
- Poor customer service responsiveness.
- Connectivity problems with additional nodes and upstairs WiFi.
Positive Feedback
Customers praise the speed and consider the medium price reasonable; some note issues may be teething with new installations.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Community Fibre 3.0 star rating based on 2 reviews. Consumers mostly neutral. Rating split 50% positive and 50% unfavorable. Pros: love the speed. Cons: poor customer service. Price level medium. Reviewers value reliability and product diversity.
Key Takeaways for Future Customers
- Check Community Fibre reviews for recurring customer complaints about cancellation and billing before subscribing.
- Expect fast broadband speeds but verify indoor coverage for multi-floor homes.
- Be prepared to escalate if account termination is needed; document contacts.
Negative Feedback / Risk Areas
- Ignored cancellation requests and continuing bills reported.
- Poor customer service responsiveness.
- Connectivity problems with additional nodes and upstairs WiFi.
Positive Feedback
Customers praise the speed and consider the medium price reasonable; some note issues may be teething with new installations.
Turn one complaint into a collective action
Newham, Newham
I am trying to call from few days but...
I am trying to call from few days but not responding, My agreement going to expired next month, I do not want to renew my contract, please cancelled my contract,
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerExtremely Poor Service and Unresolved Cancellation Requests
- Cancellation requests were ignored and billing continued.
- The issue is being escalated to the Communications Ombudsman.
I am extremely disappointed with Community Fibre. I have requested cancellation of my broadband service three times, and each time, my request has been ignored.
Despite multiple contacts and clear instructions to terminate my account, they continue to send me bills and have not actioned the cancellation.
This level of customer service is unacceptable.
I have made every effort to resolve the issue directly, but it has gone nowhere. I am now in the process of escalating the matter to the Communications Ombudsman, as Community Fibre has failed to comply with basic service expectations and respect consumer rights.
I would strongly caution anyone considering their service if you ever need to leave, expect a fight.
- Poor customer service
Preferred solution: Full refund
London, England
Coverage
- WiFi upstairs is unreliable; a third node was added but won't connect.
- A blue light shows, but the app only lists 2 nodes.
We can not get wifi upstairs reliable a 3rd node as been put upstairs but we can not get it to connect to the net we have a blue light showing but on the app its only showing 2 nodes connected have spoken to a adviser and set up as told please help ?
User's recommendation: Hopefully this will get sorted out its probley teething problem as newly installed
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe title of the consumer response?
PISSED (off) CONSUMER? Strange heading?
Does PISSED have another meaning?
I did more symbols 1 2 3 4 5
- Love the speed
- Non
Preferred solution: address to send your SPNMX55 back too
Companies Similar to Community Fibre
TalkTalk TV
“Ridiculous screening process just to report a landline failure It took ages and three people to finally...“
Virgin Media
“I've been waiting over 1 hour and 24 minutes to report an issue, but there is no one to assist or answer...“
Hyperoptic
CityFibre
“Terrible incompetent engineers sitting on the wall for 45 mins then saying for the second time in 4...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.