New Reviewer

Lemon

This by far is the worst dealership I have ever dealt with. We purchased our 2014 Dodge Dart vehicle on January 28. It went quick and they joked about how capital one tried to deny the loan after approving it and they said we already had the vehicle in our possession (which we did not). Fast forward to a week later...my hot temp light came on. They took it right in and said they had to burp and bleed it (see photos). I picked it up and they told me it is fine now. Car smelled like maple syrup and I called. They told me it was the residual coolant that might have splashed out. This time around I dealt with Heather. Fast forward another week and the hot temp came on again accompanied by the check engine light. They took it in and gave me a rental. They did not update me on the status so I had to call back a couple days later and told me it is fine it had another bubble and needed to be burped and bled again. They kept it running overnight and it seems fine, they also drove it. I dealt with Josh at this point. I returned the rental and picked up my car. Fast forward another week later and it came on again. At this point I'm furious because it keeps happening and not being fixed. They took it in and gave me another rental. I never heard from them had the rental for about a week. I called them back and they said that they sent the car over to Dodge because they were not sure what to do. Mind you my car is registered at this point but I can't get it to be inspected because it won't pass. Dodge sent my car back to them they never contacted me to let me know I had to contact them again. They said that they cleaned some components and they had to replace a hose and everything should be in working order. In the meantime my boyfriend puts up a yelp review and the service manager George calls my phone and leaves me a nasty voicemail stating he does not appreciate the review and to return the car rental immediately and they will no longer service my car. First of all we have an extended warranty that we pay for and this issue has been happening a week into owning the car so therefore in the state of mass it falls on them. I pick up the car I get to my office and noticed that my right blinker is out which it was not prior to me dropping it off and they refused to fix it. They also claim they did a multi point inspection before the vehicle leaving and when I brought this up to Josh he said well we checked it when we sent it over to dodge we didn't check it when it came back. Fast forward again to not even a week later and the template is on my coolant was ranging from 240-275 and then check engine came on coolant went to -40, no heat, car making sounds! I contacted them got hung up on by a manager named Carlos. Then finally got in touch with our sales guy and he said he would take care of that he contacted Dodge but they were not going to give me a rental at this time until they know what's wrong with the car. I explained you guys know what the issue is and you sold me a lemon. At this point I requested my Down payment, registration fees and any other fees that we accrued since they sold us the car. I explained they had the vehicle more than me and they have had three chances to fix the issue (according to the law). We have been Trying to request start money back which we are well within the law. We are even sending Facebook messages to our sales guy who told us to do that and he won't respond I have left messages for the president he has not called back. My boyfriend and I just called them and a manager named Carlos got on the phone and asked us how many times are you going to keep doing this. He accused us of being negligent with the car which I don't understand how that can be possible when they've had the car more than we have had since we bought it. We now have a $13,000 loan that we are responsible for and the car hasn't been in working condition since we purchased it. I made a comment and the manager Carlos told my boyfriend to tell me to shut the *** up. If I was the president or an owner of a company I would be mortified that my employees speak to customers that way or that they are screwing people over by selling vehicles that are unsafe uninspectable and undrivable. Shame on you commonwealth motors, shame on you. Buyers beware
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ID
#1492532 Review #1492532 is a subjective opinion of poster.
Location
Lawrence, Massachusetts
Product
2014 Dodge Dart Car
Reason of review
Damaged or defective

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