Manufacturer: Commerce Insurance Category: Claims Clear all filters (4 of 4 reviews match)
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The absolute worst company they will do anything to not pay a claim my wife had full ins backed into a tree in our driveway late at work one night they said they needed her phone records she has a prepaid phone it's a major pain in the *** to get phone records . They took our car to do an investigation after a year they denied the claim and now expect us to pay the storage fees so now we have to hire a lawyer for $2500 to get a $3000 car back DO...
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1.0
#971484
A commerce insurance customer hit my car it was there fault. Commerce then sent me the appraisal and a list of repair shops along with an emailed brochure of what to do next. On the brochure there was a paragraph about if you take it to a non commerce approved shop they wil pay 40 dollars an hour but if you don't and if it cost more didn't tell you what to do. So I called and the man was very nice until I asked about the 40 dollar per hour fee...
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Commerce Insurance Auto Claim Review

#938315
Was involved in an accident with a driver who is insured with commerce. I was not at fault. My car is totaled. I've been getting nothing but the run around from this company. It's always "I'm going to transfer you to so & so." It's been a few days, they still haven't put me into a rental vehicle to get to and from work. The service representatives (for the most part) have been rude & unpleasant.
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Commerce Insurance Auto Claim Review

#914757
1.0
Horrible customer service. I was rear ended by ANOTHER COMMERCE INSURANCE CUSTOMER. I have a perfect driving record and have been a loyal customer for several years. It took a long time to get my vehicle appraised and got no assistance with a rental vehicle. They are horrible. I will not be renewing my policy with them and have also filed a complaint with the Ma Dept of Insurance.
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