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The absolute worst company they will do anything to not pay a claim my wife had full ins backed into a tree in our driveway late at work one night they said they needed her phone records she has a prepaid phone it's a major pain in the *** to get phone records . They...
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If I had the option to choose zero stars, I would. I've been with them for 5-6 years (blindly albeit). I would think my insurance premiums would decrease with each additional year with no parking/moving violations and no accidents. I've kept a clean record for over 20...
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A commerce insurance customer hit my car it was there fault. Commerce then sent me the appraisal and a list of repair shops along with an emailed brochure of what to do next. On the brochure there was a paragraph about if you take it to a non commerce approved shop...
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Commerce Insurance Auto Claim Review

#938315
Was involved in an accident with a driver who is insured with commerce. I was not at fault. My car is totaled. I've been getting nothing but the run around from this company. It's always "I'm going to transfer you to so & so." It's been a few days, they still haven't put me into a rental vehicle to get to and from work. The service representatives (for the most part) have been rude & unpleasant.
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Commerce Insurance Auto Insurance Review

#917352
I don't know were to start, we have been messed with since June. Price issues keep changing . The company wanting more money. Our policy was paid in full with all discunts suppose to be applied. I over paid , price changes with our policy . Abig mess!!
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Commerce Insurance Auto Claim Review

#914757
1.0
Horrible customer service. I was rear ended by ANOTHER COMMERCE INSURANCE CUSTOMER. I have a perfect driving record and have been a loyal customer for several years. It took a long time to get my vehicle appraised and got no assistance with a rental vehicle. They are horrible. I will not be renewing my policy with them and have also filed a complaint with the Ma Dept of Insurance.
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Commerce Insurance Claim Review

#811448
1.3
Claim representatives are stressed to the max and overworked. Poor service in that it's extremely SLOW due to reported "extremely high claim volume and not enough staff" SO THE CONSUMER SUFFERS.
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I've been an auto insurance customer of American Commerce first on my parents' policy for over a decade and now my own for several years. I had my first at-fault accident ever last December, which was a fender-bender with no injuries. American Commerce raised my...
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I have been a customer of Commerce for years. Houses, a fleet of automobiles, a collection of motorcycles, etc. While insurance companies are in business to make money, they should at least operate in an ethical manner which I have found to be a weak point of...
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My daughter and her husband, recently paid their insurance bill of $815.00. Commerce, sent her back a check for $298.00 and stated that there was an over payment on her balance. On February 03, 2016 my daughter received a cancellation notice stating, that she owed a...
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On Memorial Day weekend, my sister (driver) was seriously injured in an accident on the NJ Turnpike on Sat night and Med-flighted to a trauma center in Trenton. Sun. morning, I contacted Commerce 24-hour claims line to inform them of the accident and had a claim file...
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Neighbor trashed my mailbox and left scene without informing me or police. Another neighbor witnessed it and informed me and suggested I establish baseline by reporting to police because teenage driver appeared "out of it". Good thing I followed his advice because...
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My son was in a fender bender with a Commerce Ins customer. It is over a month, and the claim is still not resolved. I have literally received nothing but a run-around from them. We have a witness who specifically stated that the accident was not my son's fault...my...
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1.0
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  • Claims processing
  • Customer service
#743204
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Contact Commerce Insurance

Headquarters Address:
The Commerce Insurance Company
211 Main Street
Webster, Massachusetts 01570
Phone:
(800) 922-8276
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i had a small out of state fender bender,took a week to get a claim representative to take my accident report who promply went on vacation for a couple of weeks. Then got the run around for a month trying to get a claim adjuster to look at the car. I got a surcharge...
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