ComfortBilt
ComfortBilt Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
ComfortBilt has 1.0 star rating based on 1 customer review. Consumers are mostly dissatisfied, yet 100% of users would likely recommend ComfortBilt to a friend or colleague according to the same report.
Positive Feedback
Products are described as a big pellet stove that works when functional and produces adequate heat despite being noisy.
Negative Feedback / Risk Areas
- Recurring customer complaints cite very poor customer service and slow technical support response times.
- Frequent need to buy high priced replacement parts and repeated failures within a few years.
- Safety and reliability issues reported, including sensors melting and pot overfilling.
- Disappointment expressed with refunds and exchange policies and long waits for parts.
Key Takeaways for Future Customers
- Check ComfortBilt reviews and reported reliability before purchase and weigh the high price against repair history.
- Expect potential delays from tech support and prepare for annual parts expenses rather than a membership or auto-ship service model.
- Confirm warranty, refund, and exchange terms up front and document all support interactions for faster resolution.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
ComfortBilt has 1.0 star rating based on 1 customer review. Consumers are mostly dissatisfied, yet 100% of users would likely recommend ComfortBilt to a friend or colleague according to the same report.
Positive Feedback
Products are described as a big pellet stove that works when functional and produces adequate heat despite being noisy.
Negative Feedback / Risk Areas
- Recurring customer complaints cite very poor customer service and slow technical support response times.
- Frequent need to buy high priced replacement parts and repeated failures within a few years.
- Safety and reliability issues reported, including sensors melting and pot overfilling.
- Disappointment expressed with refunds and exchange policies and long waits for parts.
Key Takeaways for Future Customers
- Check ComfortBilt reviews and reported reliability before purchase and weigh the high price against repair history.
- Expect potential delays from tech support and prepare for annual parts expenses rather than a membership or auto-ship service model.
- Confirm warranty, refund, and exchange terms up front and document all support interactions for faster resolution.
Turn one complaint into a collective action
Boise, Idaho
Stove doesnt work , tech support is not available
hp 21 stove is clean as a whistle pof switches have been replaced ,fire ignites just fine but main fan never comes on,.after about 10 minutes alarm goes off and says failure to ignite clean burn pot or open door .???no idea what to do next.it did this last year and then just started working?22 degrees here so house is pretty cold. thinking maybe the whole pellet stove thing was a mistake. please convince me otherwise.thank you,Marty Broom
User's recommendation: I would probably not buy this brand again, first year we had it you could call and people would answer questions now it takes hours or days to get any kind of an answer and without talking to someone in person their troubleshooting guide is really no help
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sacramento, California
Power problems
We only use our stove moderately, and every year we try to use it for winter, and there's always a problem. Turned it on last week; we usually use it for about three hours a day to take the chill off.
Less than a week of use this year, it started blowing fuses, so we ordered a new fuse switch power cord box, as we did last year. This time that must not be the problem. It's still blowing fuses after about 30 seconds of powering up. Sounds like the fan motor or one of the components is bad.
For a three-year-old unit, this is irritating, seeing how we went 15 years on the other brand unit at the house we sold with very minimal repairs.
I think we're to the point that we will save up for a quality stove next year. Comfort Built is not worth having; it takes us close to a month waiting for parts every year, and now temperatures are in the 20s to 30s, and we can't rely on it anymore.
- When its working its noisy but fine
- Sick of buying high priced part every year
Preferred solution: New blower motor replacement and if that's not it replacement of what components need replacement
User's recommendation: That a no
Enfield, Connecticut
Customer and Tech support will have you ready to ditch the brand
I have been summit if tickets for my stove for a month almost of not being able to use stove and every time someone texts me from support they want to see a pic of receipt and recommendations are made and carried out but no basics or resets like when I first bought it
- Big pellet stove
- Customer service and technical support is very poor
Preferred solution: Reset all stove setting
Montreal, Quebec
Stove Hp22 problems
The pellets stove had problems since beginning the pot overfills and fire caught inside and could have burned down my home! Sensor had melted inside, compagnie sent me new one ive installed inside and reprogramed the stove with Comfortbilt technician on the phone and 3 days later the pot overfilled again putting my house full of smoke had to open all windows and doors at minus 15 degrees!
Then contacted you guys to complain about unsatisfied. Hope the new one wont take my life away while im sleeping.
User's recommendation: No ideas ill see with the new stove if its better
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