Serenity Emc
map-marker Enfield, Connecticut

Customer and Tech support will have you ready to ditch the brand

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I have been summit if tickets for my stove for a month almost of not being able to use stove and every time someone texts me from support they want to see a pic of receipt and recommendations are made and carried out but no basics or resets like when I first bought it
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Pros:
  • Big pellet stove
Cons:
  • Customer service and technical support is very poor

Preferred solution: Reset all stove setting

Anonymous
map-marker Montreal, Quebec

Stove Hp22 problems

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The pellets stove had problems since beginning the pot overfills and fire caught inside and could have burned down my home! Sensor had melted inside, compagnie sent me new one ive installed inside and reprogramed the stove with Comfortbilt technician on the phone and 3 days later the pot overfilled again putting my house full of smoke had to open all windows and doors at minus 15 degrees! Then contacted you guys to complain about unsatisfied. Hope the new one wont take my life away while im sleeping.
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User's recommendation: No ideas ill see with the new stove if its better

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