New Reviewer

Horrible Company!

Called these guys for a quote over a year ago. Bob came out to my house. Bob did my measurements and had no respect for my plants or anything I had around the windows. Was getting 13 windows measured. When calculating the price he came up with almost $6,000! I informed him of having my position eliminated, going back to school, and not having money to burn like I used to, but he didn’t seem to care. I said I would think about it and would get back to him. I really wanted to use a company that was “reputable” and was reliable as I saw that someone had windows installed down the street from Comfort Windows. Well, I got other quotes a year later as now one of the windows definitely needed to be replaced as it cracked down the middle. I called Comfort Windows again to see if there were any specials and such and, again, Bob came out. He kept asking why I was contemplating and hadn’t signed on the dotted line yet. At this time he noticed a quote I had on the dining room table and just picked it up and asked me about it. This quote was seriously from 20 minutes before he came back. I am not some Joe Shmoe that takes everything for what it is….. He asked “what is this?” and started to say that Comfort Windows has reliability and if I was looking for other quotes he could match it since I seemed “serious”. He did his calculations and now quoted $4500ish for the windows. I said ok, let me pull numbers as I had to get a new furnace and AC unit as they stopped working properly recently. He seemed to not care. He said that if I was truly serious that I would have signed on the dotted line today. Ok. So then I called him after I left to see if there were any other sort of discounts available. He said I have given all discounts. He also stated that I could come in on a Saturday to talk with his Manager to see if there was anything else they could do. Well, it took me a couple of months to be able to go on a Saturday since I’m in School full-time and had other commitments. So, I went today and of course I had to talk to Bob. When he came out he asked a little background on me to catch him up on my house. Well, he didn’t have my write up or any of my information. He also kept asking if I had paperwork with me and the previous price match quote from earlier. Um, no….Then he said that I could schedule a time for him to come back out to my house….Um, no. Let’s do this now? That’s why I’m here. Then he asked if he could come to my house today. I said I guess. He then asked “were you trying to lock something in today?” Yes, Bob I am. He came to my house and I was in my office trying to get the previous contract and I heard him open the door to come in and if my dogs weren’t there he would have just walked in to my house. What gives you the right to just walk in to my house? We aren’t family nor friends. Disrespectful! He then came in after I put the dogs up and started to premeasure the windows again?! I have lights up bordering the window in my living room and he caught his measuring tape on it and didn’t fix it when it fell down. So it’s still drooping….. He wore his shoes in my house. Again, disrespectful! He also smelled like cigarettes every time he came over. Gross! So he was trying to give me discounted windows with less structure/sealing than other companies have. It would only save me $175 overall and he said that was all he could do. Then I said I would still have to think about it and he stated that this is the last time he was coming over as this was the 3rd time he was over already. Um, you are 8 minutes from my house. If you were a true and respectable person you would understand my financial situation and be patient and help me better. You also wouldn’t lie to me nor pressure me into a sale that I wasn’t comfortable with. He then tried to suggest financing through them and I kept telling him I was in a Professional School full-time and have to apply every year for a cost of living loan that is a hard hit on my credit score and it would impact my Debt to Income ratio for Loans eligibility. He doesn’t understand and just wanted the sale. Then he had the audacity to say I know what type of person you are and you shouldn’t rely so heavily on the banks and go with your gut instinct and pretty much sign on the dotted line. Well Bob, like I’ve said every time you come over here I let you know I lost my job and I worked in Banking and know a lot in reference to how Banks work and think! I didn’t sign on the dotted line and will not! Every time I have him over, my gut instinct says to “RUN!” I tried working with them to earn my business and they just don’t care. I can’t believe this guy still has a job and actually gets sales! This economy sucks and I know that every business is there to make money and marks all their prices up (inflation) and that they have wiggle room to work with…..car salesman anyone! Anyways, do not do business with them! They seem like crooks and push overs!
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ID
#525130 Review #525130 is a subjective opinion of poster.
Location
Buffalo, New York
New Reviewer

Gutter Helmet Kept Nothing Out

After paying a lot of money for the Gutter Helmet from Comfort Windows, after it was installed I could see that the gap between the gutter and the helmet was much larger than it should have been. I had birds and wasps building nests under there. After several complaints, and a threat to return the product, they finally sent some people over to clean out the debris, and after several more requests, they adjusted the helmet so that the gap wasn't so large. The birds can no longer get in, but there are still plenty of wasps using that sheltered area, and the gutter helmet company said I would have to get an exterminator. So, in addition to high-priced gutters, I have the expense of an exterminator on top of that. Also, I had a new roof put on because of hail damage, and they charged me $600 to remove and reinstall the helmets!!! I wish that I had never bought this product, and definitely do NOT recommend it. STAY AWAY!!!!
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ID
#349132 Review #349132 is a subjective opinion of poster.
Location
Schenectady, New York
Loss
$2600

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