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2.1 Based on 36 reviews
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  • Customers like
    • Not applicable 2
    • Clean 1
    • Hotell is beautiful 1
  • Customers don't like
    • Unsanitary rooms 3
    • Terrible customer service 3
    • Worse management with disgusting attitude 2
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I was sad to discover there wasn't a Bible in my drawer. Hope it was a mistake. I'll remember to bring one and donate it to the hotel room, I stay in. I only stay at this hotel to use up free points. Night clerks and AM clerks were not at all friendly but then this is Lewiston, ID and sadly expected. Surprised I even got my free rewards since I was cheated out of a free room last year, when I complained to corporated about a cancellation that I... Read more

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They advertise a business center. They do not have one. I discussed it with the manager Bob Patel who insists they do not have it on their web site ( I have a screen shot) and he is not responsible for night desk clerk confirming it with me. (Legally he is) He escalated and ended up calling me a liar and allowed he staff to SCREAM at me. Never did get my document printed. The hotel is clearly a retread or old, old version. Musty smell. Bathroom... Read more

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Checked into Tucson Comfort Inn on E. Tanque Verder Rd on November 30, 2016. In room noticed hot water only luke warm. Staff said boiler being repaired and normal hot water back in 2 hours. Upon returning later in evening there was no hot water. Was told crew working on it. In morning no not water--told would be repaired that day. After day long hiking there was no hot water. Staff said they had talked to local hotel for transfers. We called... Read more

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My girlfriend and I checked into the Comfort Inn in Mt. Airy, N.C., only to find bed bugs in the room. With nowhere else to go, we were put in another room. We then had stink bug's coming in from the windows all night. The manager said I was wrong, that they were sealed up. He wouldn't even come to look. I saw online for the next 2 days, they were sold out. We always stay at Choice hotels, & have never had any problems like this. I hope you... Read more

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I am sorely disappointed with the customer service at the Comfort Inn in Defiance Ohio. First upon check-in I was asked to pay a high price than what was quoted to me on website therefore I needed to provide proof of said quote in order to receive it. Secondly when we arrive in our room we find a pair of men's dirty underwear and a dirty sock on the floor against the base of the bed. Then the straw that broke this camels back is that when I... Read more

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We had 2 rooms confirmed for Melrose, MA and had given our credit card so they would hold the rooms. We made the reservations about a month prior, and confirmed just that week. We were travelling from West to East Coast, and thus wouldn't arrive til around 7 or 7:30 pm. When we got there, they said they were booked, smirked at us and said our reservations were for another night, even tho we had confirmed and had written confirmations in hand... Read more

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The front desk person told me (at 1:15 when I first arrived) that ALL rooms were being cleaned and took my cell # and told me she would call me as soon as the room was ready. I asked if she could prioritize have my room (and another where one gentlemen was waiting before me) cleaned so I could get in as soon as possible, and had identified that I had been up since 2:30 am that morning and was very tired. Her response was “I’ll try”. It... Read more

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My cousin and I were attending a festival in Arcola, Illinois and reserved a room with 2 beds for 3 nights a week before the event. When we arrived at the Comfort Inn, we were told that there wasn't a reservation in our name, in fact, the hotel was full and they're were no more rooms available. My cousin is new to his IPhone and didn't save his confirmation info so there we were. The Indian man who we dealt with was rude and assured us we have... Read more

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The hotel is nice but I had a problem with them taking 3 night's payments out of my bank account when I only wanted 1.....and then told me I had to wait 5-7 business days til my funds were refunded back.....im very upset and will never stay at this hotel again due to thee fact that thay couldn't refund my money immediately

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Recently stayed at Comfort Inn Middletown in Rhode Island. Do not recommend this place at all. No fridge No Wifi. For fridge you have to reserve one. For Wifi go to front desk. To make things worse on the 2nd night they forgot to clean room after we had left the room for over 5 hours. Imagine you come back around 4-5 and your room still dirty with no fresh towel. Don't go to this Comfort Inn as even front desk do not pick up the phone Read more

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