Columbia Books And Information Services
Columbia Books And Information Services Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Columbia Books And Information Services has a 3.1 star rating from 1 review and appears mostly neutral in Columbia Books And Information Services reviews.
Positive Feedback
Customers note the product quality is good and the publication (the 2021 Presidential Edition) met expectations.
Negative Feedback / Risk Areas
- Repeated complaints about unresponsive customer service and delays in order communication reflecting Columbia Books customer complaints.
- High price level and concerns about refunds or order resolution after prepayment.
Key Takeaways for Future Customers
- Expect good product quality but be prepared for potential customer service delays and verify ordering terms before purchase.
- Consider contacting the publisher directly and documenting payments to address any billing or refund issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Columbia Books And Information Services has a 3.1 star rating from 1 review and appears mostly neutral in Columbia Books And Information Services reviews.
Positive Feedback
Customers note the product quality is good and the publication (the 2021 Presidential Edition) met expectations.
Negative Feedback / Risk Areas
- Repeated complaints about unresponsive customer service and delays in order communication reflecting Columbia Books customer complaints.
- High price level and concerns about refunds or order resolution after prepayment.
Key Takeaways for Future Customers
- Expect good product quality but be prepared for potential customer service delays and verify ordering terms before purchase.
- Consider contacting the publisher directly and documenting payments to address any billing or refund issues.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Customer Service Reps Will Not Respond to Inquiry
- - I pre-ordered the 2021 Presidential Edition, paid, not received yet; no explanation.
- - I contacted Susan Chambers and Mr Barnes; no response.
They gave an excuse for not responding - away from the office - but did not explain why they violated their own policy. If I buy their product again I will not buy directly from them!.
I am a repeat customer of Columbia Books. On my order for the 2021 Presidential Edition, I pre-ordered and paid for my book, but never received it.
Eventually I did get the book but no explanation as to what happened to my order. I contacted Susan Chambers and a Mr Barnes, but they will not respond!
- Good product
- Terrible customer service
Preferred solution: I want to have the confidence that I can pre-order with assurances that the initial problem will not happen again!
User's recommendation: Order directly to Columbia Books at your own financial risk!
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