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Patrick L Bzn

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Resolved: Customer Service Reps Will Not Respond to Inquiry

1.7
Updated by user Aug 14, 2021

They gave an excuse for not responding - away from the office - but did not explain why they violated their own policy. If I buy their product again I will not buy directly from them!.

Original review Jul 15, 2021
I am a repeat customer of Columbia Books. On my order for the 2021 Presidential Edition, I pre-ordered and paid for my book, but never received it. Eventually I did get the book but no explanation as to what happened to my order. I contacted Susan Chambers and a Mr Barnes, but they will not respond!
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Pros:
  • Good product
Cons:
  • Terrible customer service

Preferred solution: I want to have the confidence that I can pre-order with assurances that the initial problem will not happen again!

User's recommendation: Order directly to Columbia Books at your own financial risk!

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