Columbia Bank
Columbia Bank Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Columbia Bank has a 2.6 star rating based on 1 customer review. Consumers are mostly neutral. Pros include good locations and good hours; cons note poor phone customer service and long waits.
Positive Feedback
Branches are convenient with extended hours and accessible locations, making routine banking straightforward.
Negative Feedback / Risk Areas
- Frequent Columbia Bank customer complaints about phone support delays and unhelpful representatives.
- Billing and withdrawal errors reported, including large mistaken withdrawals causing slow refunds.
- Difficulty reaching supervisors and inconsistent follow-up on urgent issues.
Key Takeaways for Future Customers
- Check Columbia Bank reviews before opening accounts to gauge service expectations.
- Monitor transactions closely and confirm withdrawal amounts to speed any refund process.
- Prefer in-branch visits for complex issues rather than relying on phone support.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Columbia Bank has a 2.6 star rating based on 1 customer review. Consumers are mostly neutral. Pros include good locations and good hours; cons note poor phone customer service and long waits.
Positive Feedback
Branches are convenient with extended hours and accessible locations, making routine banking straightforward.
Negative Feedback / Risk Areas
- Frequent Columbia Bank customer complaints about phone support delays and unhelpful representatives.
- Billing and withdrawal errors reported, including large mistaken withdrawals causing slow refunds.
- Difficulty reaching supervisors and inconsistent follow-up on urgent issues.
Key Takeaways for Future Customers
- Check Columbia Bank reviews before opening accounts to gauge service expectations.
- Monitor transactions closely and confirm withdrawal amounts to speed any refund process.
- Prefer in-branch visits for complex issues rather than relying on phone support.
Turn one complaint into a collective action
Tucson, Arizona
Debit card
Canceled my card after I told them I was going on vacation. Took hours to talk to anyone. No help!!??
User's recommendation: Not now
The service of bank and help is going down
- - A Sep 9 withdrawal of $22,200 was charged instead of $222; the bank could not fix it, no supervisor available, and a refund is not confirmed.
A withdrawal was scheduled to be paid on Sep 11 on Sept 9 the money was taken out .It was the wrong amount.It was on the 10th i saw the mistake,so i went to the bank to stop it .After 30 min was told no supervisor in today ,go home and call main number. After 15 min got girl ,who said i'm sorry at least 20 times but couldn't help me Told me to let the withdrawel go through and in 1 to 5 days but in for refund ,the amount of $22,200.00 was taken out instead of $222.00 ARE YOU CRAZY told me so one higher could talk to me HUNG UP.
Called back finally got a supervisor told him what happened said he would try to top the payment let me no by end of day of course i guess i got the trash pile no return call.In the 35 years I have been with Columbia Bank it it going down on service the bigger it gets . Just don't care for customers and there problemsl like they used to.I' am sorry doesn't fix the problem !
- Good locations good hours
- Not good customer service on phone
Preferred solution: Let the company propose a solution
User's recommendation: Find a bank with a better care for the customers and less about the money
Companies Similar to Columbia Bank
Columbia Credit Union
Bank of Columbia
Umpqua Bank
“Great customer service on phone to Irvine,... appreciate sense of humor by agent. Made my day in a very...“
Fulton Bank
“Again, I am struggling with Fulton customer service. After receiving an apology from Fulton for the...“
Thank You for Your Reply! We are processing your message.
Your comment will appear after moderation