Colorado Pen
Colorado Pen Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Colorado Pen has 1.0 star rating based on 1 customer review. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "dont' believe any warranty they may tell you".
Consumers are not pleased with Customer service and Diversity of Products or Services. The price level of this organization is high according to consumer reviews.
Senoia, Georgia
Colorado Pen refuses to replace a defective converter filler
I bought a Conklin Fountain Pen in April 2024. The converter did not work correctly.
I called colorado pen the day I received it and while talking to the customer service rep the converter filled about 50%. I told the rep that I will try to use the pen as is and she said if there is a continuing problem to call back. I used the pen a few times since April and now the converter pen will only fill about 5 to 10% full. I called Colorado pen today October 29 to ask for a replacement converter after explaining the problem and Cheryl the General manager, and she told me they won't replace the converter for free of charge because it has been too long - 6 months.
They have just lost a customer and she didn't care. I have bought hundreds of dollars of items from them this past yea, and they will not spend $6 plus $6 shipping to replace a part that has been defective from day one.
This is an extremely poor business decision to lose a customer over so little money. I will take my business elsewhere since Colorado Pen seems to think they are the only pen company in America.
User's recommendation: dont' believe any warranty they may tell you
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