Colorado Pen
Colorado Pen Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Colorado Pen reviews show overall sentiment is negative with recurring notes of poor customer service, high prices, limited product diversity, and warnings about warranty claims.
Positive Feedback
Some customers reported satisfactory products when orders arrived; purchases have been significant for repeat buyers despite service issues.
Negative Feedback / Risk Areas
- Colorado Pen customer complaints focus on unhelpful customer service and refusal to replace defective parts after months.
- Reports warn "dont' believe any warranty they may tell you".
- Price level of this organization is high and product selection is limited.
Key Takeaways for Future Customers
- Expect higher prices and verify return or warranty policy before buying.
- Document defects promptly and contact support immediately to avoid disputes.
- Compare alternatives if friendly customer service or diverse selection matters to you.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Colorado Pen reviews show overall sentiment is negative with recurring notes of poor customer service, high prices, limited product diversity, and warnings about warranty claims.
Positive Feedback
Some customers reported satisfactory products when orders arrived; purchases have been significant for repeat buyers despite service issues.
Negative Feedback / Risk Areas
- Colorado Pen customer complaints focus on unhelpful customer service and refusal to replace defective parts after months.
- Reports warn "dont' believe any warranty they may tell you".
- Price level of this organization is high and product selection is limited.
Key Takeaways for Future Customers
- Expect higher prices and verify return or warranty policy before buying.
- Document defects promptly and contact support immediately to avoid disputes.
- Compare alternatives if friendly customer service or diverse selection matters to you.
Senoia, Georgia
Colorado Pen refuses to replace a defective converter filler
- - The converter filled about 50% at first and now 5–10%.
- - GM Cheryl refused a free replacement after six months; the customer will switch.
I bought a Conklin Fountain Pen in April 2024. The converter did not work correctly.
I called colorado pen the day I received it and while talking to the customer service rep the converter filled about 50%. I told the rep that I will try to use the pen as is and she said if there is a continuing problem to call back. I used the pen a few times since April and now the converter pen will only fill about 5 to 10% full. I called Colorado pen today October 29 to ask for a replacement converter after explaining the problem and Cheryl the General manager, and she told me they won't replace the converter for free of charge because it has been too long - 6 months.
They have just lost a customer and she didn't care. I have bought hundreds of dollars of items from them this past yea, and they will not spend $6 plus $6 shipping to replace a part that has been defective from day one.
This is an extremely poor business decision to lose a customer over so little money. I will take my business elsewhere since Colorado Pen seems to think they are the only pen company in America.
User's recommendation: dont' believe any warranty they may tell you
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