Anonymous

DID NOT RECEIVE PRODUCTS ORDERED - NO RESPONSE FROM COMPANY WHEN CONTACTED

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I ordered two lipsticks and 3D fiber mascara order#60925. I placed my order over a month ago. I received the USPS Tracking Number and when I input it on the USPS Tracking Site it states the lipsticks were delivered: Your item was delivered in or at the mailbox at 10:35 am on June 30, 2017 in NICHOLASVILLE, KY 40356. I have sent several emails to Color by Pascale to no avail. There is no phone number available to call! So what is going on, what am I to do at this point! I ordered these for my trip to Las Vegas! I have already gone to Vegas for 8 days and have since come back home and made an additional trip to the Florida Keys and still NO LIPSTICK! I do not want to give a bad report on Facebook or any other social media about your product, but if I have to I will. So, I would appreciate it very much if you could take time to deliver my order to MY house in the correct state. I paid my shipping fees that was all that was required of me please send me my product the USPS tracking number: LW45336****CN. Thank you, I will be awaiting a response from you, and I will also STILL be awaiting my order.
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Loss:
$12
Pros:
  • Makeup
Cons:
  • Did not receive any service from anyone
  • Money taken out and no purchased
  • Being ignored by customer service
Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

Kathey Hsm

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Verified Reviewer

SCAM! ! ! ! !

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I ordered some makeup from this company that shipped MY products to a place in FALLON, NV when my address clearly stated RICHMOND, VA. I contacted them via email and through Facebook messenger and no response. Before this, this company was sending me tracking updates about my package, but when i contacted them when I didn't get it, no response! SCAM! At least my credit card company refunded my money.
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Reason of review:
Problem with delivery
Anonymous

Pascale is a scam

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I purchased two lovely lipsticks that were advertised on Facebook as "freebies" (a light should have gone on then) all you pay is shipping (shipping $11.98). This took place on June 8, and today is 7/3, almost a month later and no lipsticks, emails or nothing. So, I'm calling my bank and dispute to get my money returned. Absolutely unbelievable! I would advise anyone, stop before you shop with this company. There is something obviously suspicious about Pascale's. I would have investigated this company sooner, however, the amount, and the products were, ahem "free" I decided to give the company time. And, also what was strange later after thinking about it, there was no phone number to contact this company...SMDH
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Loss:
$12
Cons:
  • Money taken out and no purchased
  • Product never delivered - no response by any when questioning
  • Scammed me out my money
Reason of review:
scam

Preferred solution: Full refund

1 comment
Guest

I DiD the same thing

Anonymous

Never received

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Its been two months and still haven't received my order. States it couldn't be delivered and to call USPS. I did and USPS has no record after it was accepted. Now the FB page is down, messenger is not accepting messages, the has a general message on the page saying they are sorry for the inconvenience all orders will be addressed and to contact "help@***e" which does not exist. Horrible company I will tell everyone and post everywhere I can about this company. I want my money back. USPS: June 2, 2017, 7:20 pmAcceptanceCHINA Your shipment couldn't be delivered According to USPS, your order couldn't be delivered as planned. Please contact USPS to arrange another delivery attempt.
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Reason of review:
Problem with delivery
Rheagan Pni

Order never delivered

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Ordered my lipsticks and paid for shipping, well I never received my order I tracked the shipping than I get an alert on my order telling me that it was delivered to my mail box. The thing is it was never delivered to my mail box says it was delivered to Florida what the ***.
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Reason of review:
Problem with delivery
Jaelyn Qos

They are fake I'm still waiting for an order that I sent in

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Jun 19 and we are on July 17 this is a load of *** they should do something about this I'm not the only person this has happened to
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Reason of review:
Problem with delivery
Teola Luu

Unprofessional

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I ordered 2 lipsticks on June 3. I never recieved them. I live in sacramento, Ca and tracked them to somewhere in New york. I have been sending them emails and they have never responded to correct the issues.
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Reason of review:
Problem with delivery
Eliani Peo

Color by Pascale scam

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I ordered 3 products through Color By Pascale in the beginning of June. I received an email with a tracking number. I received another email stating delivery was scheduled for June 20th. On that day tracking info stopped. Now the FB page is down, messenger is not accepting messages, the has a general message on the page saying they are sorry for the inconvience all orders will be addressed and to contact "help@***e" which does not exist.
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Cons:
  • Product never delivered - no response by any when questioning
  • I never received my product
  • Being scammed out of my money
Reason of review:
Order processing issue
Charnay Dvv

Almost a month no product

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I ordered 2 lipsticks on 6/20/17 and i have yet to receive my products or a tracking number. I have sent an email but i havent heard anything back yet. I guess its my fault for trusting a fb ad. My first and last time because ive definitely learned my lesson. THIS COMPANY IS A SCAM!
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Reason of review:
Problem with delivery
Anonymous

Scammed by Color by Pascale

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I ordered 2 lipsticks 5/30/17. I never received the product! I contacted them via email 7/11/17 asking about my order. I was issued a quick response via email. I responded with my name and email but no longer had my order number. I got no reply! On 7/15/17 i emailed again. No reply. I emailed again on 7/24/17 and got the automated email again! I am so angry that this is happening! How can these *** artists continue to swindle consumers. Also, how is Facebook invooved in promoting these businesses. Buyer beware!!
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Cons:
  • Being ignored when im just trying to get a refund
  • Product never delivered no response
  • Money taken out and no purchased
Reason of review:
Order processing issue
Anonymous

Waiting in vain

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I took advantage of the special discount/free item and ordered several lipsticks about 3 months ago. I received most of my order, and honestly it's been so long i almost forgot the last few things I ordered. I cannot find on messenger the messages showing my orders and payment Can they delete messages already read?? Cannot find signs of this company anywhere. Shame on them. I will go to my bank and take care of this and get my money back. Just as well, had I known the makeup came from China and would take so long ahead of time, I wouldn't have bothered.
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Reason of review:
Not as described/ advertised
Anonymous

Awful!

I ordered a mascara, a small palet and a few others. I paid for shipping a a few other items. Never recieved items, sent emails, messages and nothing! Have yet recieve refund or product. This was well over a month ago! I have lost out on about $22 bucks. Not a lot but i could've bought an actual mascara that i know i would recieve! Not happy, i just want my money back at this point. I will never order anything like this on line again! I have sent emails to the companies, magazines and every other outlet i can find to warn them from this company and all there products! I will continue to do so until i get my refund!
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Reason of review:
Problem with delivery
1 comment
Guest

I ordered lipstick, paid for shipping and handling and haven't received my ***! This was months ago!

These people are frauds and thieves obviously! I want my money back

Anonymous

Lipstick delivered to wrong STATE! Never received my lipstick!

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I ordered this lipstick back in MAY, and never got my order! I checked the shipping and it said it had been delivered to someone in CALIFORNIA...I live in OREGON! This place ripped me off, as I am seeing identical reviews of the same nature, it is clear to me I was played. I don't understand how this company still runs seeing how they have poor customer service, and they steal from customers. It's ***, and I WANT my lipstick sent to MY ADDRESS. Having said that, I doubt I will ever see the lipstick or a refund being that this "company" either steals from the customer, or has *** people in the shipping department who go to a phone book and point to an address of their choosing to ship to. I have my doubts however, that they shipped to anyone.
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Loss:
$6
Cons:
  • Being ripped off
Reason of review:
Problem with delivery

Preferred solution: Deliver product or service ordered

1 comment
Guest

Same exact experience!

Anonymous

Ripped off

Placed order on June 5th . Was told just had to pay shipping and i have never received any shipment !!!!!!
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Reason of review:
Problem with delivery
Shavaughn Nby

Product?

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As of right now, I have been charged the shipping fees, and the tracking information shows that the products have been delivered. I waited a full week before contacting them as I know that our local post office is not always dependable. Not only have I NOT received anything, but my two emails have not been answered. They do still have their Facebook page active however there is absolutely nothing on the website and many of the possible links that are listed are not valid web addresses. Not only did they scam me, but a couple of my friends also. I simply do not understand how they are continuing to get away with this!
View full review
Loss:
$12
Cons:
  • Product never delivered - no response by any when questioning
  • There is no customer service
  • I never received my product
Reason of review:
Problem with delivery

Preferred solution: Full refund

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