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Move didn't go as promised but it did happen. I was pressured into over estimating weight by lines such as; may not send enough workmen, truck may not deliver, not enough equipment, etc. The contracted delivery company did a nice job. They were out of Dallas (Cory). He gave me the actual weight and paperwork that stated I was a due a refund of about $800.00. I have emailed several times and NO ONE will return with an answer much less my actual...
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I didn't like
  • Will not return communication about my refund
#1000258
Promised a professional, stress free move. WRONG! I had a window of three days to get my furniture and auto moved because I live out of the country. Poor communication and poor follow through. Lots of stressful and emotional telephone call and they acted like it was my fault. The people that was originally subcontracted never got in touch and didn't even try for the job. I lucked out on the sub, sub-contracted company (Corey) and they were...
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I liked
  • I liked the sub sub contractors that delivered my furniture
I didn't like
  • Will not return communication about my refund
  • Poor communication
#987760
I was very disappointed when I called my "personal coordinator" on the scheduled moving day, only to find out that you were not working that day. Attached are the pictures I took of the damage the movers caused. We had a terrible experience. Two men and a U-Haul showed up at 9 am, and left at 2 am the next morning. When only two men showed up, I tried to get ahold of you, which did not work. So, I talked to the movers' boss, and told them we...
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I didn't like
  • Broken fence
  • No delivery
  • Unethical practices

Short Review for November 28, 2016

#963127
Worse moving experience ever had ! Do not work with them
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Short Review for October 06, 2016, Other

#932337
2.0
The very worst experience ever I beg of you if you value your possessions time and money. Use a real moving company. Not this company. The worst on all points
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Calling my attorney now. Worst criminals. Calling my attorney now. Worst criminals. Calling my attorney now. Worst criminals. Calling my attorney now. Worst criminals Calling my attorney now. Worst criminals. Calling my attorney now. Worst criminals. Calling my attorney now. Worst criminals. Calling my attorney now. Worst criminalsCalling my attorney now. Worst criminals. Calling my attorney now. Worst criminals. Calling my attorney now. Worst...
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1.0
I didn't like
  • Except they havent delivered
  • Broken fence
  • Unethical practices
This is an update to my previous review of Colonial Van Lines (CVL) Relocation Division from 3 November 2016. Since I posted that review, within 12 hours CVL contacted me to learn more about my move and its problems and to try to work towards a resolution of the problems. I'm happy to say that we have agreed on a fair resolution of the issues and that it happened pretty quickly. Their Escalation Manager took my case to upper management and we...
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I was lied to, they were 2 days late, they hit my house with the truck after I asked them not to pull into my driveway. I was told they aren't responsible for damage to the house. I had several damaged pieces of furniture and they lost an irreplaceable item. I spoke with the driver and told him he forgot to unload the piece and where on the truck it was. He said he'd get it to me right away, but I never heard from him again and he would not...
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Anonymous

Anonymous *** wish I'd seen this sooner, heard great things about them but that must have been planted. 6 hrs late arrival for the pickup, driver had wrong info on the inventory, work w...

Never ever deal with Colonial Van lines, especially if you are not an expert in moving. below couple of reasons why i said so. you can contact me anytime in email if you need more proof that these guys are there to loot the customer. Job ID:- 55432312-CO pickup date/Place:- 13th May 2016 / San Jose, CA Delivery Date/Place :- 13th June 2016 / Edison, NJ Estimates Prepared by/ moving coordinator :- Jimmy Seppanen Account manager :- Penny...
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1.0
I didn't like
  • Everything starting from pick up till delivery
#869477
Worst company I have deal with. All three employees that we deal with at Colonia Van Lines lied to us from the beginning to the end. Colonial Van Lines subcontracted with Consecutive Moving and Storage without our knowledge. It took three different days to pick up our belongings by very unprofessional crew on an unidentified truck. At delivery time they arrived late at nigh (finishing at 10:30pm) and they delivered two luxury wood dining...
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Anonymous

Anonymous Did everything get settled?

BEWARE!! Total NIGHTMARE! Colonial Van Lines contracts out to third party carriers and as a customer you have no control of the quality of that company or drivers. I was contracted with "Top Cat Movers", a totally unprofessional and unreliable company. After numerous complaints to Colonial Van Lines they backed up their vendor vs, the paying customer. I asked repeatedly for another carrier but they could not make a change! Top Cat was...
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Contact Colonial Van Lines

Headquarters Address:
Colonial Van Lines
2000 N State Rd 7
Margate, FL 21701-5672
Phone:
(800) 356-1855
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Colonial Van Lines Recently Discussed

 
BEWARE!! Total NIGHTMARE! Colonial Van Lines contracts out to third party carriers and as a customer you have no control of the quality of that company or drivers. I was contracted with "Top Cat Movers", a totally unprofessional and unreliable company. After numerous complaints to Colonial Van Lines they backed up their vendor vs, the paying customer. I asked repeatedly for another carrier but they could not make a change! Top Cat was...
Read more
1.0
I didn't like
  • Unethical practices
#760731