Anonymous
map-marker Dothan, Alabama

Customer service was very helpful

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The representative was very helpful and professional. She helped me with everything I needed help on and answered all my questions.

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Renuka K Owb

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Verified Reviewer

I need to get some information on my insurance...

I need to get some information on my insurance policy , which I WANT TO DISCONTINUE AS i AM PLANNING TO RETIRE BY NEXT YEAR

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Anonymous
map-marker Doylestown, Pennsylvania

Customer service or phone calls

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Cant get ahold of no one. My call drops every time I call and try to talk to a live person.

I have called at least 20 times and every time I try to talk to someone the phone call tells me that the call fails.

And I know I have service. So it would help that you all fix your phones

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Sherry P Zxj
map-marker Irving, Texas

To get life insurance

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Colonial Life - To get life insurance

I need to look into life insurance on 52 years old I have no life insurance I'm on a fixed income I'm a smoker I've got asthma I got bronchitis COPD I also I'm bipolar one anxiety high anxiety I've got PTSD I got depression I got high blood pressure and now I've got heart problems I'm seeing cardiologist

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Etheleen Ldr
map-marker Tallassee, Alabama

Claim information

The automated voice says it will transfer you to a Representative, but needs information to get you to the right person, but never does. I need a real person that can understand what I am asking for.

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Anonymous
map-marker Thibodaux, Louisiana

Customer support

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Cant login even with Google Chrome I give up I just cant access my account I give up! Just cant login no matter what I try!

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Anonymous
map-marker Atkinson, Nebraska

They paid everything but the crown and all information was there in black and white

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Having my agent take care of it And I am not pissed off stuff just happens colonial paid for first visit paid X-ray and the follow up visit but not the crown Dr. has it all written down

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User's recommendation: Have agent take care of sending in

Wesley C Jtg

Website for policy holders always down and Customer Service is RUDE

Been trying to access the Colonial life website for policy holders for weeks now and all it does is "trying to download" and just "clocks".... When calling Customer Service for assistance on policy and website I've never been subjected to such RUDENESS! I was told ..."not my department and I don't know who you should talk to..."

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Reason of review:
Online Access to their Policy Holder Website

Preferred solution: Let the company propose a solution

1 comment
Wesley C Jtg

I had the same problem...However the website has been down for couple months now... and trying to speak with someone who likes their job in Customer Service is trying...(I don't like to call anyway and prefer to do my business online)...I've been seriously thinking of switching to AFLAC. dddk sdkfks ksksk

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Charles

Charles R. Gallagher, an attorney and managing partner with Gallagher & Associates. His practice focuses on insurance litigation, foreclosure defense and consumer law.

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