New Reviewer

Website for policy holders always down and Customer Service is RUDE

Been trying to access the Colonial life website for policy holders for weeks now and all it does is "trying to download" and just "clocks".... When calling Customer Service for assistance on policy and website I've never been subjected to such RUDENESS! I was told ..."not my department and I don't know who you should talk to..."
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I had the same problem...However the website has been down for couple months now... and trying to speak with someone who likes their job in Customer Service is trying...(I don't like to call anyway and prefer to do my business online)...I've been seriously thinking of switching to AFLAC. dddk sdkfks ksksk

#1449363 Review #1449363 is a subjective opinion of poster.
Colonial Life Website
Reason of review
Online Access to their Policy Holder Website
Preferred solution
Let the company propose a solution

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