Colonial Life
Colonial Life Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Colonial Life has a 3.0 star rating from 2 reviews, with mostly neutral sentiment and a 50/50 split between positive and unfavorable feedback.
Positive Feedback
Reviewers value helpful representatives and acceptance of insurance plans, noting professional customer service and timely payments on some claims.
Negative Feedback / Risk Areas
- Frequent Colonial Life customer complaints about phone and website access preventing service.
- Frustration with claim denials or restrictive claim rules for critical illness.
- Reports of rude support and login problems for policy holders.
Key Takeaways for Future Customers
- Check Colonial Life reviews and ask an agent to submit paperwork for you.
- Confirm claim terms and clarify customer service response for billing, refunds, and ongoing subscriptions.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Colonial Life has a 3.0 star rating from 2 reviews, with mostly neutral sentiment and a 50/50 split between positive and unfavorable feedback.
Positive Feedback
Reviewers value helpful representatives and acceptance of insurance plans, noting professional customer service and timely payments on some claims.
Negative Feedback / Risk Areas
- Frequent Colonial Life customer complaints about phone and website access preventing service.
- Frustration with claim denials or restrictive claim rules for critical illness.
- Reports of rude support and login problems for policy holders.
Key Takeaways for Future Customers
- Check Colonial Life reviews and ask an agent to submit paperwork for you.
- Confirm claim terms and clarify customer service response for billing, refunds, and ongoing subscriptions.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Critical Illness Coverage...Worthless
Do not give up.
The company policy requires 3 of 4 incident presentations for a valid heart attack claim. Chest pain, blood marker enzymes, abnormal EKG, etc., etc.
Well, if you have silent heart attacks, determined after the fact by stress tests... no payout!
User's recommendation: Do not purchase unless they update policy stipulations.
Dothan, Alabama
Customer service was very helpful
The representative was very helpful and professional. She helped me with everything I needed help on and answered all my questions.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI need to get some information on my insurance...
I need to get some information on my insurance policy , which I WANT TO DISCONTINUE AS i AM PLANNING TO RETIRE BY NEXT YEAR
Doylestown, Pennsylvania
Customer service or phone calls
Cant get ahold of no one. My call drops every time I call and try to talk to a live person.
I have called at least 20 times and every time I try to talk to someone the phone call tells me that the call fails.
And I know I have service. So it would help that you all fix your phones
To get life insurance
I need to look into life insurance on 52 years old I have no life insurance I'm on a fixed income I'm a smoker I've got asthma I got bronchitis COPD I also I'm bipolar one anxiety high anxiety I've got PTSD I got depression I got high blood pressure and now I've got heart problems I'm seeing cardiologist
Claim information
The automated voice says it will transfer you to a Representative, but needs information to get you to the right person, but never does. I need a real person that can understand what I am asking for.
Atkinson, Nebraska
They paid everything but the crown and all information was there in black and white
Having my agent take care of it And I am not pissed off stuff just happens colonial paid for first visit paid X-ray and the follow up visit but not the crown Dr. has it all written down
User's recommendation: Have agent take care of sending in
Thibodaux, Louisiana
Customer support
Cant login even with Google Chrome I give up I just cant access my account I give up! Just cant login no matter what I try!
Website for policy holders always down and Customer Service is RUDE
Been trying to access the Colonial life website for policy holders for weeks now and all it does is "trying to download" and just "clocks".... When calling Customer Service for assistance on policy and website I've never been subjected to such RUDENESS! I was told ..."not my department and I don't know who you should talk to..."
Preferred solution: Let the company propose a solution
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I had the same problem...However the website has been down for couple months now... and trying to speak with someone who likes their job in Customer Service is trying...(I don't like to call anyway and prefer to do my business online)...I've been seriously thinking of switching to AFLAC. dddk sdkfks ksksk