Colonial Generators

For weeks, I have tried calling Colonial Generators with NO RESPONSE. They did not do my 1-year maintenance that was paid for.

My Generator (ONAN) that they installed last year has not worked for months and will NOT start or run in test mode at all. IT IS NOT a diesel or gas unit, it is a whole house natural gas model. So needless to say natural gas will start and there is no reason it won't. The last time they had to call in the tech from ONAN since they do not know how to fix them, they say they are OK with other brands but not with ONAN.

I have made NUMEROUS CALLS to their 800 emergency call number always to get a recording asking for information and assuring they would get right back to me.

Additionally, I have called their local number in Florida and ALWAYS get a busy signal and can never get through and I have tried during all regular business hours.

Just to get everyone on the same page this is the same unit that I/we had to pay an attorney over $3000 to get them to finish installing after they delivered it and never returned!!!

STAY AWAY FROM THIS COMPANY YOU WILL Lose MONEY (We also bought a 10-year maintenance contract...well you see what that is worth) THEY TALK A GOOD STORY BUT THEN DO NOT DELIVER!!! We are out over $16,000 dollars plus attorney fees of just over $3000.

I use to work for Colonial Generators in Sanford, FL. As did my husband, and son.

I quit my position back in February 2019 after seeing many shady things that was going on, I was a installer helper, then had to help fill in office position as they could not keep office staff. After being asked to sign a signature on finance papers of a deceased customers name, and refusing to do it just to see that the branch manager done it himself and submitted it that was the last straw for me. A year later I still receive calls from customers about issues and service maintenance plans not being honored. I have emailed and called PA and email responses I got was telling me I can not speak up and tell the truth, and that I cant talk with these customers.

Well oh well I do and will!

I meet many awesome ppl.

The reason I quit was I could not and would not be associated with this crooked company. When I went to the higher ups about what was being done and going on at the Sanford office I was told it would be handled and it wasnt. Being handled meant I had to ask why the branch manager who harassed employees, signed/ forged signatures and stole a portable generator and a whole home generator and used company money to have a porch built, stole money and much more was still working and not fired and in jail. He cried and admitted it all once the evidence was in front of him, so they let him off of it all.

They finally fired him after I emailed asking how they fired my husband but not him and how I would contact a attorney. So I am sorry I ever was associated with this company.

Awful... it’s been over 4 months and NO generator!!

I have a contact with Generac themselves now and they said it was because Colonial Generator never made the deposit to get it going!!! They took my large deposit for a full house 60KW and spent it on something other than my generator!! My sales person had to quit because apparently this is an on going issue! I have now hired an attorney since they won’t give me my refund, must be difficult when they use it for someone else!!

If your looking for a generator, stay FAR away from Colonial Generators! They will take your deposit and spend months lying about why Generac hasn’t built it!!!

My initial sales contact person was very knowledgeable and went out of his way to develop the scope of work and the appropriate equipment for our home. Sometime after the contract was signed, he left the firm and I never felt like I had a consistent contact to complete the job. The installation of our standby generator went reasonably well although there was a good bit of confusion regarding the install of our buried propane tank.

It has been about 15 months since the unit was turned over to me and Colonial has still not furnished the documentation to Generac Headquarters to validate the 10 year warranty that was part of our contract term.

I purchased an extended service contract on my new generator. Now my generator is due for service and Colonial Generators is no where to be found. What now?

Signed a proposal back in May 2019 and have been given the runaround since then. Gave them over 7,000 deposit on a 22kw generator and have not been able to speak with them.

Filed a complaint with the BBB and their attorney said my generator would be installed by the end of October.

Here it is mid November and still have not received any calls from them. Filed another complaint with the BBB and also called a local news crew about the business.

Company not returning phone calls or emails to honor a prepaid service maintenance contract for our standby generator. We have been trying for 3 months to resolve this matter with no results. They have our money & all we want is the service we prepaid for.

In short after many issues we terminated them. The generator is still in our yard, and we hired a new company to do business with.

The new company pointed out that we have a USED generator.... I didn't know any better. Contacted Generac with the serial number and sure enough the generator was used...

sold and registered to another resident in Nov of 2018........ Original contract signed April of 2019 - it is now Sept of 19!!

Colonial Generators have failed to deliver on one of the provisions of our contract namely; validating the 10 year extended warranty that was part of our contract. Fifteen months later, Generac HQ has not received documentation from Colonial to validate our warranty.

cant get anyone to finish job

You will find my last 2 reviews and showing this company and how poor they are with jobs and customers. This is the 3rd complaint I have with them as a follow up. I am still waiting for the Generator to be installed and finished as written up by contract June 2018,

The job gas failed inspections 4 times now and is RED FLAGGED with money due. to the county for the permit to be cleared.

On Thursday October 4th I was called by the Generator "regional rep" asking "what kind of jerk is the county inspector?" "he keeps failing the inspections""I am going to call him in the morning and set a meeting with myself so I can see what his problem is"

Well that meeting has never happened to this date of October 18, 2018.the reason for the red tag is pretty plain as listed on the sheet.

1) They have failed to remove their propane contractor that failed to show 5 times and I had to fire

2) They have failed to change the scope of the permit to natural gas from propane

3) They have failed to install county required safety tags showing there is a generator in line and will auto start of house power is cut off.

4) They have failed to provide a way for the county inspector to check the in ground power wiring.

5) they have failed to pay permit fees for the red flag

I gave them until this Monday October 22, to have the job corrected and red tag removed. They just texted my wife 2 times asking her for my phone number of which she replied 2 times. This is nothing but a run around game with them now. Further more I am at a total stand still with the county and hooking up the gas line (on hold for 10 days now) until Shawn for Colonial Generator corrects the problems Shawns personal number is {{Redacted}} feel free to call him

Under NO reason should anyone hire this company!!! June 28th 2018 they sent a drunk to sell us a generator - had to throw him out under threat of needing the police to remove him. They then said they would send his supervisor right out. NOPE it was 19 days later he showed and we have never heard from him again. Though he did take $8600 deposit with a 30 day install date. 3 times their propane contractor has failed to show. WE PAID for a 500 gallon tank in ground ($3000 extra). They have changed our approved install plans 3 times. They used the excuse the county aid our generator was 1 decibel to loud and had to relocate. then they said I can not have the 500 gallon propane tank we paid extra for BUT they could install 2 each 250 gallons in the same place??????.

When they finally did decide to install the "equipment" it is miscalculated per county code. Today the Pinellas County inspector came out to inspect. His response to me was "WHAT DO YOU WANT ME TO INSPECT? THERE IS NOTHING HERE" No wiring, no propane, I don't know if there is even a generator in the box they put in the back of the house since they would not let me see it.

In addition they DEMANDED that I pay the next $7800 of the contract that is due BEFORE the work is done. After a major fight they finally agreed that my contract IS correct (imagine that a contract that layed out the payment terms) And we found out AFTER they sold us the propane (that has yet to be installed) we have natural gas, it was just never hooked up to the house. We are not out $15000 and nothing to show for it that we can tell. AVOID THIS COMPANY at all costs.

Where did we get the referral for this company? HOME ADVISER avoid this scam referral service also. Sadly we have already hired an attorney out of caution now since they are not going to clearly do the work