Colonial Cleaner's Monroe CT
As the prior poster noted, the staff is friendly and I agree- that is until you point something out that was done wrong. I switched to this dry cleaner because my trusted cleaners retired. In the past three months I have visited twice and lost two high priced items. The first was a (150 USD) sweater size adult medium that came back shrunken to a child's size. They apologized however still insisted on charging me for the cleaning and did not reimburse me- just said sometimes these things happen and they can try to stretch it. I figured, she's right, sh#@ happens and took it as a loss because they were super nice. A few days ago I dropped off three items, two of which were identical skirts (just different colors). During drop off, as per routine, they pulled out each item and took a quick survey. Nothing was noted. NOTHING. This afternoon I went to go pick it up. One of the skirts (purchased for 225 USD, and silk) was damaged. There appeared to be large discolorations, almost like bleach. A family member picked it up and they informed her that there was damaged but it was prior to dry cleaning- they couldn't do anything about it. Still charged full price and refused to reimburse. I called and asked to speak to the manager and asked what had happened. What followed was an uncomfortable conversation- to say the least. I calmly told the manager that considering the fact that they just damaged another item, I am alarmed that yet ANOTHER piece was damaged. She claimed it was color discoloration damage and that the silk skirt must have been in a hamper (who puts silk dry clean items into a hamper?) . Then she claimed that the damage was noted during the first survey when the item was dropped off (the same drop off that I did and stood while they took a look at everything). Interesting, on the receipt they gave during pick up, the items are written in one type of ink and the damage is noted in another color. As the conversation went on, she grew more snippy and disrespectful and talked over me even though I tried to be as calm and open minded as possible. When I said my good byes though, I admit I hung up right in the middle of her chirpy Your welcome Good Bye! I am livid- more so about the type of treatment I received when I placed a calm call and asked for an explanation than the almost 400 dollars of damage I incurred. In fact this is the first time EVER I am placing a review online. Maybe other individuals have a better experience with them, however I will not be going back. Best take business to Rt 25 cleaners.
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