Collin Street Bakery Reviews
Collin Street Bakery Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Collin Street Bakery has a 3.3 star rating from 4 reviews, with 50% of users likely to recommend; sentiment is mixed with neutral to negative experiences reported.
Key Takeaways for Future Customers
- Collin Street Bakery reviews note good product variety and location convenience.
- Expect medium price level and occasional delays in delivery and shipping.
- Customer service can be helpful for customs or invoice issues but responses vary.
Negative Feedback / Risk Areas
- Recurring customer complaints about delivery failures and lost orders.
- Billing and refunds issues: charged cards without clear confirmation and slow responses.
- Complaints about false advertising on discounts and poor email/phone support.
Positive Feedback
Some customers praise prompt help with customs invoices and long-term satisfaction with fruitcakes.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Collin Street Bakery has a 3.3 star rating from 4 reviews, with 50% of users likely to recommend; sentiment is mixed with neutral to negative experiences reported.
Key Takeaways for Future Customers
- Collin Street Bakery reviews note good product variety and location convenience.
- Expect medium price level and occasional delays in delivery and shipping.
- Customer service can be helpful for customs or invoice issues but responses vary.
Negative Feedback / Risk Areas
- Recurring customer complaints about delivery failures and lost orders.
- Billing and refunds issues: charged cards without clear confirmation and slow responses.
- Complaints about false advertising on discounts and poor email/phone support.
Positive Feedback
Some customers praise prompt help with customs invoices and long-term satisfaction with fruitcakes.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Spanish customs demand an invoice regarding order #2024-S173****
Friendly and efficient staff, I’m a satisfied customer for the last 20+ years
The Spanish customs demanded an invoice. Customer service promptly sent me an email. Kind, efficient staff, I'm satisfied.
- Efficient kind staff
Preferred solution: an invoice for spanish customs. They provided it by email
User's recommendation: Excellent company. 30 years of satisfaction.
Order to manlla
- - Two cakes ordered to Manila for Christmas have not arrived and no notification.
- - The Mawdesleys have ordered from us since the early seventies.
Two cakes ordered and paid for to be delivered to Manila in Philippines for christmas neither has arrived and no notification if them being dispatched as we usually recieve.
Sadly my family have had these cakes delivered each year since the early seventies.to which ever country we are working in and usually service is excellant. Please let us know if we will get them. Regards the Mawdesleys
Preferred solution: Deliver product or service ordered
User's recommendation: Chase up your delivery early
Espoo, Uusimaa
YOUR DELIVERY TO FINLAND IN NOVEMBER OR DECEMBER
- - Lost large fruit cake sent to Klaukkala, Finland; Brian Forder cannot locate the order paperwork and needs the dispatch number to trace it.
My problem is that your wonderful large fruit cake has got lost in the Finnish postal system ( or it was stolen !!) Unfortunately, I can't find my original order paperwork for it and so as to trace it here in Finland I need the package's dispatch number which would have been on the outside of the package. My Name is BRIAN FORDER and the addressi where you sent it to is YLITILANTIE 10 B2 , 01800 KLAUKKALA,
FINLAND.
I'm sorry to bother you with this but I so missed receiving your wonderful cake.
I know that it is in Finland somewhere since I paid customs duty on it's arrival.
Thank you in advance for any assistance you can provide. Best Regards, Brian Forder
They have confirmed my order i fear they ha ve kept my money. Not shipping my product
Confirmed my order. Taking too long to ship.think i have been scammed.will not order again dorancat@***.com
Preferred solution: Full refund
User's recommendation: Be careful charge your card then say its not showing on their end that you havent been charged.though the bank says you have.lost my order.left a msg for someone to call,they havent. No cake worth the mess!
Seems like different receipe.
Just wanted you to know I have been eating your fruit cakes for years but this one this year seems to be different. Has too much fruit and not enough cake.
Almost all fruit. Not as good as used to be
Preferred solution: Let the company propose a solution
GOOD LUCK GETTING YOUR ORDER
- - Charged immediately after phone order; no confirmation.
- - Three emails over days with no reply or status; plan to dispute the charge.
I PLACED ORDER BY PHONE, MY CREDIT WAS CHARGED IMMEDIATELY, 5 AND 7 DAYS LATER I SENT 3 EMAILS ASKING FOR ORDER CONFIRMATION BY EMAIL, THEY HAD ALL MY INFORMATION, NO RESPONSE OR CHEESECAKE, THEY ARE RUDE AND UNPROFESSIONAL, CAN'T EVEN RESPOND TO EMAILS REQUESTING AN APPROXIMATE DELIVERY DATE OR ORDER STATUS, THEY HAVE MY MONEY, THEY DON'T GIVE A RATS *** ABOUT MY MONEY OR FOOD, DON'T ORDER BY PHONE OR EMAIL BECAUSE THERE IS A GOOD CHANCE YOU WON'T RECEIVE THE ORDER, NOW I HAVE TO DISPUTE THE CHARGE AND COPY ALL CORRESPONDCE I SENT THEY WERE SO INCONSIDERATE NOT EVEN TO RESPOND OR REFUND MY MONEY, COME ON THIS WAS A ONE TIME A YEAR TREAT AND DON'T HAVE A CONCIOUS
Fale advertisement
- - Advertised free shipping over $50 and $4.95 shipping on others; not honored.
- - Offers dated Jan 2013 and claimed year-round; reports rude service.
collinstreetbakery advertises specials for free shipping over 50.00 and 4.95 shipping on all other orders when you sign up for their email specials and catalogs-the collinstreet bakery doesn't honor these offers, I wrote them by email and talked personally on the phone and both times the people working thers told we only honor specials on Christmas orders and the fruitcakes leftover from Christmas, however the offers are dated january 2013 ongoing through out the year. This is a clear case of false advertisement and the customer service person talking on the phone was rude and did not attempt to be pleasant
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yeah they stole my money I never received the food and they charged my credit card for the food and they were extremely rude :(