map-marker Dallas, Texas

Refuse to help seniors

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I have asked them for a due date change. My social security arrives later than their due date and they keep charging a late fee. I can't change when SS arrives. Thought it would make sense to ask the utility (CMW) to change due date; assumed they had more flexibility and cared about their senior customers. They are the only provider for water in our area and we cannot change to someone else if customer service is bad. However, they refused my request. They claim they cannot change it and to pay ahead of time. They don't seem to understand what limited income means despite that our bill payments help pay their salaries, etc. I was told to contact their board of directors and was basically brushed off.
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User's recommendation: Report all and any problems. They over charge with late fees and reconnect fees and get away with it because they are the only provider. DON'T BE SILENT.

sandra k Jbe

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Verified Reviewer
| map-marker Palestine, Texas

Charge 100. For reconnect fee

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I have had auto pay for some years now. But before that always paid on time. When they changed billing system my auto payment was not accepted because my number had been changed. I understand that. But the morning the guy came to cut it off I was right there with card in hand. He called office and she would not take my payment and told him to turn it off. I find that unacceptable since I have been a costumer for almost 30 yrs of service. And think it is totally outrageous to charge for him to charge that much. And on top of that. My water Bill always around 70. Its just me and husband SSI. And when I bill it said it was 250. Now where dose that come from. Unheard of
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Aletia S
map-marker Terrell, Texas

Price Gouging by a Utility Company

I placed my payment for my water bill in the night drop box at 8:13 am. The office opens at 8:30 am. The reader came out to turn my water off at 10:30 am. They called me and told me I had to pay $100.00 or they would come out and turn my water off - after paying a $199.97 bill. Tara, the lady from the water company was rude. Basically they bullied me. The going rate for disconnection fee is $35.00. I had already been assessed a late fee of $15.00. This is highway robbery all because they are the only water source we have in this neighborhood. I was told this was on the bill about the 8 am cutoff but I could not find that reference. I would like to have the $100.00 back.
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Reason of review:
Problems with payment

Preferred solution: Full refund

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