Collectors Universe
Collectors Universe Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Collectors Universe has 1.0 star rating based on 4 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Cointrollers, Provide services to themselves rip you off.
Cons: All a big con they are not the best people, Are capable of the worst, Criminal accessory.Recent recommendations regarding this business are as follows: "Call your lawyer if you made the mistake of sending them your items! You will never get them back.", "Can't be trusted even with modern coins they ruin by waiting to long to grade or low grade everything.", "STAY AWAY FROM THIS COMPANY".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Collectors Universe has 1.0 star rating based on 4 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Cointrollers, Provide services to themselves rip you off.
Cons: All a big con they are not the best people, Are capable of the worst, Criminal accessory.Recent recommendations regarding this business are as follows: "Call your lawyer if you made the mistake of sending them your items! You will never get them back.", "Can't be trusted even with modern coins they ruin by waiting to long to grade or low grade everything.", "STAY AWAY FROM THIS COMPANY".
Consumers are not pleased with Billing Practices and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
They kept my items for 6 months until I gave up!!!
They will never send you your items. They are a total scam that takes your items and claims in conjunction with PCGS to grade coins that they have no intention of ever shipping back to you. So kiss your *** goodbye because they will *** you hard!!!
Preferred solution: Collectors universe should be shut down.
User's recommendation: Call your lawyer if you made the mistake of sending them your items!!! You will never get them back.
Sent pcgs a temple coin Rubbed by millions for good luck and heath etc
nev
Is there not a Difference between Rubbed and cleaned every coin deserves a grade I sent my 1818 half Anna with an epic scene of our lord as a baby Stealing butter from a jar Temple coin passed through millions of worshippers in a temple from India many people Rubbed it for good luck prosperity. Artifact P.C.G.S
After 6 months waiting on world grading I called to see why they had not assigned anything to my Token they said all fine just procedure.
Then my 25 coins all returned to me 20 counterfeits 2 no grade and sent me back my 1818 Half anna said it was cleaned all for $531.00. Did nothing for me
First coin I graded Was 1933 king George v Penny Charged me $475.00 told me was fake..n
- Cointrollers
- Provide services to themselves rip you off
- All a big con they are not the best people
Preferred solution: Price reduction
User's recommendation: Can't be trusted even with modern coins they ruin by waiting to long to grade or low grade everything..
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lexington, South Carolina
Unexpected charge on fathers account
Recd a bill for 49.00 from collectors universe. My father has been in a nursing home for over a year and is 91 years old. He knows nothing about the charge and doesnt have the funds to pay it.
Long Branch, New Jersey
Won't refund an admitted overcharge. Horrible service
In April 2022, I submitted coins for grading during a quarterly special. The Quarterly Special 4 said that for each 5 coins submitted, you will only be charged for 4.
I was billed for every coin. I contacted PCGS on 4/28, and Debbie admitted their mistake, and that I would get a refund. A month later, on 5/23, Kevin stated that Debbie submitted the refund to credit on 5/3, and that he would look into the matter and expedite the refund. On 6/1, I spoke with Debbie once again.
She said that she would submit an inquiry into my refund. With this company, there is no ability to speak to a supervisor. They have to submit a request, that they will contact you in 72 hours. There are no contact numbers for departments, staff, or Executives.
There are only generic email addresses, web addresses, or phone numbers that get you nowhere. Stay away from this company. They are fast to charge your credit card, but refuse to refund an admitted error. Don't do business with them.
Go elsewhere. They treat you like crap.
- Too many
Preferred solution: Apology
User's recommendation: STAY AWAY FROM THIS COMPANY
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
PCGS damaged my coins after I refused to sell 3 of them.
PCGS & Collectors Universe as well, damaged 5 coins of mine. The absurd comes as that coins were previously graded an imaged by them, then I sent them for restoration.
After 4 months and no news and answers to my emails, they said coins have down graded, and offer me to purchase. I said no, because I knew my coins were so good and they were just trying to cheat on me. They got mad and sent back my coins fully damaged. They imaged the damaged coins.
So I have true view images before and after, were damages are clear as water. Those are their own images, no way they can allege images do not correspond to the coins.
This case can destroy the PCGS for good, but I live in Mexico and nobody seems to care. I have all evdences, email with deceits from Rosenberg, the mudy process, everything.
- Are capable of the worst
Preferred solution: I want the potencial price the coins could reach if not damaged. They did a crime. They intented a fraud.
Replying to
Anaheim-Santa Ana-Garden Grove, California
COLLECTORS UNIVERSE PCGS RIPP-OFF THIEF LIAR CRIMINAL
there are many complaints from the past years, it seems they have a habit of stealing, lying, and cheating people out of thier valuable coins !!!
COLLECTORS UNIVERSE PCGS FRAUD THIEF LIAR RIPP-OFF
0n 3/2/2019 i sent in 5 coins to PCGS grading service for grading, submission form # 580****, [there is an order number also but will add upon request]
the order included 1 1956-P jefferson nickel with full steps, 1 1964-D washington quarter, 1 1956 washintgton quarter, 1 1963-D washington quarter, and 1 1964-D washington quarter, upon receiving my coins back I noticed a nickel graded without the full steps designation [FS} ????? how could this be ???? the one i sent in clearly had FULL STEPS CLEARLY !!!! upon further examination of the coin i noticed scratches on the obverse and reverse !!! the coin had been switched, or stolen, I called PCGS and asked to speak to the supervisor, and they connected me with david rosenberg-director, mr rosenberg told me on the phone if indeed its not the right coin that he would "make it right with me", he asked me for pictures of which i provides, and so many emails back and forth now mr rosenberg wants me to send back the coin so he can take it out of the holder and see it more better? and i asked him more than twice, "what is wrong with the pictures " ,, he refused to answer the question and he lied to me, I have had over 32 people look at the coin and the pictures and ITS CLEARLY NOT THE SAME COIN !!!!!!! THEY SWITCHED IT !!!!! by the communication with mr rosenberg, he refuses to answer any pertinent question and now has acquiesced by law,
i had numerous people look at the pictures including this morning a print/copy expert at staples, 2 coin dealer friends, one youtube coin expert, a laundrymat girl manager, people at the bust stop, and a marine diesel mechanic, people from all walks of life all agree its not the same coin, so WHAT IS MR DAVID ROSENBERG'S REASON ??? that he cant see the pics ???? what is this mans problem?? i told him the coin is evidence in a criminal investigation, theres more fraud going on with this company also and im going to expose them now, because i was trated very unprofessionally and, mr rosenburg thinks he is so smart, but actually very stupid, by protecting criminals, and im going to show the coins that VARIFY OTHER CRIMES OF THE PCGS GRADING , furthermore, the coin they sent back to me looks buffed with a rag, and it shouldnt even have been graded, i guess somebody thought i was dum and they could just pick out any gold toned nickel and switch it out, YOU JUST DONT LOSE A 10,000$ NICKEL !!!! AND MINE COULD HAVE BEEN WORTH WAY MORE !!! i searched hundreds of nickels looking for the most perfect one. when crimes and frauds are reported they try to cover it up and wont speak about it, this is EXACTLY HOW A CRIME SYNDACATE OPERATES !!!!! RICO CRIMINALS THINK THEY CAN GET AWAY WITH ANYTHING WITH THIER LAWYERS, NOT FOR LONG, !!!!!!! YALL DIRTIEE *** BASTERTS
- Criminal accessory
- Director david rosenberg liar
- Trixter
Preferred solution: Full refund
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My most valuable coin was switched with a gashed face Morgan silver dollar graded MS61 very upset, I didn't take a picture because I thought they were a highly respectable company. I sent in 2 1887 O's I felt both coins were at least a 65 or 66, the second less favored came back as cleaned although I don't see anything wrong with it and my highest quality coin which I didn't think it would get anything lower than MS66 was switched out for a gashed face Morgan silver dollar graded MS61. I would pursue the matter but I made the reckless mistake by not taking photo's.*** This is related to collectors universe PCGS.