4 TOTAL REVIEWS
1.4K PAGE VIEWS
Great service and product
I have been purchasing coins from CollecTons for more than five years. I have never had a problem and get everything in the condition that was advertised. I have tried other sites, but those always led to problems. I will only buy my coins from CollecTons.com. Great job CollecTons! The only problem is trying to submit this review. They insist on 80 words. I don't need 80 words to say what I needed to say so I'll repeat myself - I have been purchasing coins from CollecTons for more than five years. I have never had a problem and get everything in the condition that was advertised. I have tried other sites, but those always led to problems. I will only buy my coins from CollecTons.com. Great job CollecTons!
Reason of review
Collectons . . . a great place to buy from!
I have been purchasing currency, coins and collecting supplies from CollecTons for the past two years. I have placed dozens of orders with them and purchased hundreds of items; sometimes small orders and sometimes large ones. I have never received the wrong item nor have I ever been billed extra for postage. Additionally, when I did have questions and needed to contact the company by phone, the staff was always very polite and extremely helpful. Furthermore, every order I have placed has been shipped within a day or two and arrives in great condition do to their good packaging practices. I would recommend CollecTons to anyone who is looking for a sound and reliable source for collectables. L. Schirmer Tucson, Az.
Reason of review
All of Above
They sent me wrong item and wanted me to pay to correct their mistake
CollecTons Sucks!!! Company out of Boulder, Colorado doing business at www.collectons.com. They shipped to me an item different than the one I ordered. When I called them they said it was probably out of "old stock." It was not the item that I purchased and differed from the one pictured on their website. Nevertheless, they refused to refund my shipping cost if i wanted to return it and if I wanted to exchange it for the correct item I would have to pay to return it to them to fix their mistake. COMPANY SHOULD GO OUT OF BUSINESS WITH THIS POOR LEVEL OF CUSTOMER SERVICE!! BUY ELSEWHERE!
Spartanburg, South Carolina
Charged additional shipping and poor customer service.
Business used improper shipping methods and charged customer postage due after already paying a fix shipping cost. Employee Joel was rude.Poor service I ordered from CollecTons.com and I am extremely dissatisfied with the level of customer service that was provided to me by "Joel". I ordered several items and paid $6.79 for order #W00075753 and $6.79 for order #370469****09 for a total of $13.58 in shipping costs. When I received order #W00075753 I was charged postage due of $3.85 in addition of the $6.79 originally paid. When I notified Joel (1/19/11) he stated he would look into it and contact me back the next day. I had to contact Joel again on 1/24/11 and he then stated that was a mistake with the post office and that I needed to take it up with them. I told him that I already paid for shipping and that the postage due was not my fault. He refused to help me and again forwarded me to the USPS. When I called USPS they advised that this is a common issue where shippers attempt to bypass shipping costs as the coin holders were placed into a box and then into a document envelope to allow for cheaper shipping costs. I then contacted Joel back where he stated that he would contact management about the issue and get back to me again. I was then later contacted by Joel and he stated he would refund the postage due of $3.85 through paypal this time only and that next time I must refuse the package shipped if there is postage due from the USPS in the future. I was so frustrated and upset that this "simple" issue of $3.85 took five (5) telephone calls and so long to get resolved, that I informed him that I was upset and that this was the last time I would order from the company and I would tell everyone I know of the negative treatment I received. He then advised me to "Have a nice day!" After I sent this message I was officially blocked from further purchases from CollecTons on ebay and Joel will not give his supervisor/owner's information. CollecTons displayed very poor business practices and extremely poor customer service.
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