Collateral Recovery Solutions
Collateral Recovery Solutions Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Collateral Recovery Solutions has a 1.0 star rating from 3 reviews. Consumers are mostly dissatisfied and reviews reflect unfavorable experiences and negative sentiment.
Key Takeaways for Future Customers
- Read Collateral Recovery Solutions reviews and ask for full details when scheduling a recovery appointment.
- Expect strict pickup windows and to call the day of your appointment for address confirmation.
- Be prepared for challenging customer service interactions and follow-up if personal property is missing.
Negative Feedback / Risk Areas
- Frequent customer complaints about rude staff and inconsistent information.
- Limited hours, day-of address disclosure, and reports of late-night repossession and missing personal property.
- Billing or refund issues are implied by strong dissatisfaction.
Positive Feedback
No clear positive comments appear in the recent reviews.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Collateral Recovery Solutions has a 1.0 star rating from 3 reviews. Consumers are mostly dissatisfied and reviews reflect unfavorable experiences and negative sentiment.
Key Takeaways for Future Customers
- Read Collateral Recovery Solutions reviews and ask for full details when scheduling a recovery appointment.
- Expect strict pickup windows and to call the day of your appointment for address confirmation.
- Be prepared for challenging customer service interactions and follow-up if personal property is missing.
Negative Feedback / Risk Areas
- Frequent customer complaints about rude staff and inconsistent information.
- Limited hours, day-of address disclosure, and reports of late-night repossession and missing personal property.
- Billing or refund issues are implied by strong dissatisfaction.
Positive Feedback
No clear positive comments appear in the recent reviews.
Turn one complaint into a collective action
Simpsonville, South Carolina
This company is full of lies.
Bad customer service. This company is full of lies.
Every time I call they keep saying different things. Bunch of con artist!
How collectin your property is handle
- - They require unnecessary steps to get your car back.
- - Hours are confusing; you must call for the address and be there on time.
they take you thru bs just to get ur car back dont open till 9 but the lot open at 10 and close at 2 but u have to call the day of ur appointment to get the address and then u have to be there rite at the time what kinda *** is tht if u like an hour away smh they need to do better on their process
User's recommendation: give all the information when the appointment is made bcause yall gees have been paid
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI had two things stolen from my car
- - My car charger and aux cable were stolen.
- - The service rep was rude and hung up on me.
- - I won't deal with them again.
I had my car charger stolen and my aux cable taken, I hate thieves if it doesn't belong to you then you don't take it simple as that. The lady I spoken to was rude very rude she hung up on me more than once.
She needs training in customer service, the woman is lucky I'm not her boss because she would of been fired!!! These people are rude and ignorant I definitely do not recommend these people at all.
This will be the first and last time I ever deal with them again. 
User's recommendation: Do not do business with these people
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mount Holly, North Carolina
Sorry service
- - They picked up my mother's car after she died.
- - I couldn't get the death certificate from the glovebox.
- - I had the keys to the car but they didn't care.
They picked up my mother's car after she passed away.Went to get her death certificate out of glovebox but to no avail Needed tag off so it could be turned in but would not get nothing for me.I even had the keys to car but they didn't care.Would at least got her death certificate but no.
Preferred solution: Apology
User's recommendation: Good luck
If you weren't on the loan with the deceased, there isn't a repo company in the country that will release property to a third party. It's on you to call your mother's lien holder and get them to submit a third party release.
It wasn't your tag, either. Understand the laws before becoming a "pissed consumer."
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Greenville, South Carolina
Cowards and Thieves
- - Night repossession with limited options; pickup distance was 35 miles.
- - Schedule by call; appointments 10 AM–2 PM Mon–Thu; address given that day.
I have no problems with my vehicle being repossessed. But this company did it in the middle of the night and offers limited recovery options for personal property from the vehicle. It is as if they intentionally do so to keep personal property.
You must call between the hours of 10 AM and 2 PM Monday through Thursday only to schedule an appointment. The appointments are between 10 AM and 2 PM Monday through Thursday only. Then you must call back the day of the appointment to get the address. Why can't you get it when you make an appointment? And in my case the pick up was 35 miles away.
Preferred solution: Reimbursement for rental car to pick up personal property
Yes its crazy how u have to call back the day of the appointment to get the address but if they wasnt so rude they would be like other company and give u all the information at once *** they already have the car and way out in the goonies so what they scare of and im from FL so they cant tell me nothing about nothing policies and procedures bcause FL is the worst state ever
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Funny .... "first and last time you do business with them." Being a repo company, they do their business with your lien holder.
You aren't their customer, your finance company is. I bet if you choose not to pay your bills again, you'll do business with them again!
Not that it is any of your business I was hospitalized and not allowed to work and I was told it was being paid. I have the car now so don't be rude